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5,138 - 5,143 of 8,419 reviews
Reviewed 30 November 2013

The only good thing about this place really are the grounds. Nice pool and decent private beach. But don't expect it to be cleaned by the staff because they are not into all that. I saw stains on the mattresses and many hours after sunset the pool was still littered with empty alcohol cups. Also, don't even think about getting in the hot tub because it is infested with children all day. The food is overpriced but that is expected. What wasn't expected were stains on our sheets, a leaky roof that dripped all night, awful water pressure in shower, paper thin walls which made it hard to sleep, and broken elevators. Would I stay here again? Maybe, since the other options seem pretty crappy too. But management needs to step things up around here. Puerto Rico is amazing though.

Room tip: Bring earplugs to sleep.
Date of stay: November 2013
  • Trip type: Travelled as a couple
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Thank 901michelev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded 2 December 2013

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.
We are currently in the process of renovating our elevators in our main building for your future enjoyment and safety!

thank you again and we look forward to your return

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

This property is conveniently located between San Juan proper and Old San Juan. If you're not adverse to doing some healthy walking, then getting around without a rental car is entirely possible from the Caribe Hilton. There is also lots to do right on the hotel's property. There are several very good eating options at the hotel, to include the Pina Colada Club Restaurant and Oasis Bar & Grill, but I would stay away from the overpriced, stuffy Lemon Grass Asian Restaurant except to enjoy its beautiful setting. The hotel offers many great views from the rooms, relaxing pools and convenient beach access. And for those who prefer to avoid the high hotel prices for water and snacks, there are several small convenience stores just off the hotel's property, as well as some fast food options like Subway. All in all, the Caribe Hilton is a great place to stay in San Juan.

Date of stay: May 2013
  • Trip type: Travelled solo
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Thank R K L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded 2 December 2013

Thank you for choosing the Caribe Hilton as your home away from home in Puerto Rico.

It makes us really happy to hear that you enjoyed your stay. We appreciate your feedback

looking forward to welcome you back

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

At the swim up bar? Look no further for the best bartender on the planet. Hiram Avila went out of his way to make our vacation special. Mixing drinks by special request... sharing some of his favorites. Thank you! Thank you!

Date of stay: November 2013
  • Trip type: Travelled with friends
    • Service
Thank Jennifer H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded 2 December 2013

Thank you for staying with us. We are deeply happy to hear that Hiram made your visit a special one.

We look forward to welcome you back soon

Nelson Torres, Hotel Manager

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Reviewed 29 November 2013

What a gem! He is so friendly, happy and very attentive! He takes the time to figure out what you like and then makes great suggestions. Even with a crowded packed bar he makes you feel like you are the only one there! He is the best!

Date of stay: November 2013
  • Trip type: Travelled with friends
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2  Thank Quest18870243010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded 2 December 2013

Hello there! thank you for your visit and for your kind words towards Hiram!
Certainly he is one of our stars fully committed to make the Caribe Hilton the most successful Hotel in San Juan area.

looking forward to your return

Nelson Torres, Hotel Manager

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Reviewed 29 November 2013

I have stayed here three times now on business. There are some issues. Worn rooms and furnishing, hot water issues. But the rooms are a good size, those with a water view are spectacular and the pool/beach area are a dream!

Date of stay: November 2013
  • Trip type: Travelled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Manos2s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nelson T, Manager at Caribe Hilton Hotel, responded to this reviewResponded 2 December 2013

Thank you for choosing us as your preferred Hotel in Puerto Rico.

We appreciate your feedback hope you had a wonderful visit

Looking forward to welcome you back

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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