I am a regular to Hilton properties. For many years I have had the top status with Hilton Honors as well. I write this with plenty of hotel experience around the world...
The property has great facilities, nice rooms, great beds, spectactular views and the only private beach in Puerto Rico (at least that is what I was told). The activities at the beach and pool are plentiful - scuba, snuba, snorkeling, swimming, etc...
BUT, and the big but in the whole thing is the staff. They really arent very good. I found them to always have their hand out for tips - to a point that it was offensive. A tip was not given to the maid one morning, because I was gone and my wife did not have cash. The maid actually asked for one, and then didnt really even clean the room - she didnt touch the toilet and it needed a wipe down... I had to get a server at the pool for a drink, all our order was not brought, but we were charged for it. I sat at a table near the bar and once again, had to go and get a drink then too....
I dont want to hear about being on "island time" that's why I was there.... I dont expect the staff to be on it as well. Hilton has such a wonderful property, much like Hawiian Village, but in Puerto Rico, i found the staff to be lazy and rude.
I have waited to write this review because I wanted to see if my experience changed. I have stayed at the property several times in the past 6 weeks. Unfortunalty, it did not.
I recomend the property, but do not go with high expectations of how you will be treated as a guest. I hope the Hilton leadership and mangement of this hotel reads this and acts.
- Official Description (provided by the hotel):
- The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more less
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- Also Known As:
- Caribe Hilton San Juan Hotel San Juan
- Hilton Hotel San Juan
- Hilton Hotel Caribe
- Hilton San Juan
- San Juan Caribe Hilton Hotel