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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed 5 May 2014

I really liked the outdoor pools and bars. Awesome views. As for the hotel inside there could be some updating. Paint chipping in some cases. No microwave in room. Loud generator sounds in the hall area. Nothing major however for the amount of money you spend I would expect more.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Thank you for choosing the Caribe Hilton for your recent stay in Puerto Rico. We appreciate you taking the time to share your experience. We apologize for any inconvenience we caused you.

Your feedback is important to us in order to better understand your need and where we can improve.
We thank you again for staying with us and we look forward to your prompt return.

Nelson Torres, Hotel Manager

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3,537 - 3,543 of 7,204 reviews

Reviewed 5 May 2014

What a wonderful hotel - top notch in every way. View from room was totally beautiful. Pools were awesome! The food in the Italian restaurant was very good. The ponds filled with koi were simply beautiful. Peacocks walking around - so cool. Had a great experience to begin a week of cruising on the Carnival valor.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Hello there! thank you for choosing the Caribe Hilton as your preferred Hotel prior to your cruise. We hope you had a wonderful stay and a nice cruise trip.

looking forward to your return.

Nelson Torres, Hotel Manager

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Reviewed 4 May 2014 via mobile

My wife and I visited the Caribe Hilton San Juan for a weekend trip to relax. We were lodged in the Hilton Honors Tower, King Bed Ocean View, which really had an excellent view of the ocean. The staff were professionally serving customers at all times. The open space feel in the front desk lobby area is fantastic. The Caribe Hilton San Juan beach was great. One thing in the room itself was somewhat annoying, the toilet made a loud noise within seconds after each use, maybe water pressure? Overall wonderful trip!

Stayed: May 2014, travelled solo
1  Thank Samuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Thank you for your feedback on your room condition while you visited us recently. Please accept our apologies. I am sharing your comments with our executive Housekeeper and rest assures we are taking corrective actions to prevent future guest from experiencing what you did.

We appreciate your comments and look forward to have another opportunity to serve you.

Nelson Torres, Hotel Manager

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Reviewed 4 May 2014

This resort is perfect for family.
Lobby bar at this resort apparently invented pina colada and it is amazingly good! you must try it!
room is very clean and modern with ocean vie(i am not sure if every room has ocean view) nicely spaced and comfortable bed and balcony.
They have few pools on site and all of them are nice . a lot of kids running around so perfect for kids not so good for couples.
drinks services at the pool area.
there are parrots at the lobby of the hotel.
Tanning lotion costed me $30 so i recommend you to take it from home to here.
overall great hotel, but no casino on site for gamblers.

Stayed: May 2014, travelled on business
1  Thank Rurina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Hello! thank you for choosing the Caribe Hilton as your home away from home in beautiful Puerto Rico. We hope you had a wonderful stay and appreciate your feedback.

We look forward to your prompt return. We are at your service

Nelson Torres, Hotel Manager

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Reviewed 4 May 2014

We stayed at the Caribe Hilton prior to our Carribean/Bermuda Cruise. Everything was excellent, the room was nice and clean with a view of the ocean, all the staff were great and we really enjoyed the fact that the hotel would hold our luggage after checkout so we could go and explore Old San Juan prior to meeting our cruise ship. We will definitely return.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lesley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Hello there! thank you for choosing us as your preferred hotel prior to your cruise! we are glad to hear that you had a great time. and hope you had a wonderful cruise trip

we hope you plan to visit us again for your next vacation!

at your service

Nelson Torres, Hotel Manager

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Reviewed 4 May 2014 via mobile

My Girldriend and I stayed at Caribe Hilton 4/29-5/3. Catching a taxi was a breeze ($23). We arrived at the hotel to a very nice Lobby but it was soon over shadowed by a rude reception, no pleasantries, abrupt responses, no mini-introduction to hotel, as a matter of fact WE asked for directions to our room and asked for directions again to a place we can eat on property and asked if the hotel has a gym (all responses were met with expressionless faces which made us reluctant to ask anymore questions). We reserved a suite and the room was very nice for the price we paid. clean bathroom, fresh sheets and towels etc. The hotels property is actually very beautiful with sweeping views of the caribbean sea. The private beach was nice with calm waters.

IF YOU RESERVE A ROOM WITH BREAKFAST...PLEASE READ!!!! .....This hotel's practice is to have you eat breakfast at Palmeras restaurant, have you sign a receipt, provide your room number and then ADD the breakfast charges to your hotel bill as a separate charge with the promise to Remove it at check-out IF you tell them at check out!....This practice is shady and ridicilous. If you must stay at this hotel...prepare for rude people and do not book any extras such as breakfast.

  • Stayed: May 2014
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2  Thank Lovebirds511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

First of all, thank you for your review of your past stay at our hotel. I am so sorry that our staff was not more attentive towards you and that they did not provide you the customer service you deserve. I was both surprised and deeply disappointed by your recount of your experience with us. I assure you that it’s contrary to what our customers typically see from us. However, I can very much empathize with your situation and assure you that I have taken your comments and shared it with our management team.

Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.

Nelson Torres, Hotel Manager

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Reviewed 3 May 2014 via mobile

Beautiful, scenic views of the ocean. Hotel is great--food, drinks, everything. Drinks are on the pricey side but close-by liquor stores are convenient. Morton's on site is great. Try the veggie burger at the pool bar. Pool is great place to spend the day.

  • Stayed: April 2014
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1  Thank jrjax1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Hello there! thank you for visiting us and for your comments. We hope you and your family had a great vacation.

we look forward to welcome you back soon. We are at your service

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: £181 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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