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“Enjoyable stay”

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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed 6 May 2014

I enjoyed my stay at the Caribe Hilton. It's not a 5-star experience but it's good, solid four-star. I was on the 10th floor of the main building in a large, comfortable room with a nice view of Condado. The room was generally in good shape and the wifi signal was good though not always strong enough for Skype. My room had a connecting door to the adjacent room, which took away greatly from the soundproofing. I doubt I would have been able to sleep well without ear plugs.
I really enjoyed the little beach and the calm waters of the bay. I never had a problem finding a beach chair but I didn't try the pools. The grounds are very pleasant and well maintained but again, they're solid four star, not five star.
The biggest minus of the hotel is probably the food situation. We had dinner at the Italian restaurant one night, and it was terrible. Very low quality food at high prices. I never had the breakfast buffet because I found it vastly overpriced but a bagel and a coffee from Starbucks for $7, eaten in the sunshine looking at the ocean, did the trick. For more reasonably and better quality meals, head to the restaurants in Condado, which are about a 20 minute walk down Ashford Avenue. I particularly liked Orozco's for Puerto Rican style food, and Oceano for a more fine dining experience. You can also take a taxi to Old San Juan (or walk but it takes 45 minutes), where Marmalade offers an outstanding but pricey dinner. For smaller items like water, buy from the little convenience store just outside the hotel driveway. It's still expensive by normal standards but much cheaper than the hotel.
Overall, I would recommend this hotel for a pleasant, uncomplicated resort holiday.

  • Stayed: May 2014, travelled on business
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3  Thank melbguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,533 - 3,539 of 7,204 reviews

Reviewed 6 May 2014

We got a great rate and decided to try this hotel for an night in the city, even though we had a condo outside the city. It was everything you would expect from a major resort. It was a huge complex, though, entrance from street is very hidden, so our we had room facing the city was a bit of the walk to the pool and beach area. However, that building had it own small pool and tub next to the swans peacock pond area, which is great is you want to be secluded. The rooms were nice, nothing too fancy, but nicely appointed. Our room had two fridges for some reason and microwave which we use a lot and a balcony. The best thing about the resort is that it has everything you need without leaving for the day (no casino for night activity). We loved the beach and pool area. It had great spots to layout, good views, hammocks, hot tubs, water activities, etc. My wife loved the free yoga class on the beach in the morning and we have free tube floats for a hour as well, (see daily list of activities by the pool). They had a small deck in the middle of the beach lagoon that you could swim to and layout. Pool was excellent with waterfalls that felt great. We also enjoyed taking pictures of our daughter in the pond are which had huge white and black swans, turkeys, chickens, and peacocks roaming around. Note, this location was really winding both days we were they, made it a little cool in the pool area in the evening, no protection from the ocean winds.

  • Stayed: May 2014, travelled with family
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Thank 10,197,701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 8 May 2014

Hi! thank you for choosing the Caribe Hilton for your recent stay in beautiful Puerto Rico. We hope you and your family had a wonderful time and look forward to your prompt return!

We are at your service,

Nelson Torres, Hotel Manager

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Reviewed 6 May 2014

We stayed here overnight ahead of a cruise out of San Juan and although the room was great the check in procedure was not a good experience at all. We arrived early and didn't expect to be able to check in at that point. We were told our rooms wouldn't be availed until 4pm but requested if we could check in earlier would that be possible. Unfortunately we observed other guests arriving much later being provided with their rooms immediately, in total we waited almost 5 hours. I would suggest if you have to wait for a room that you continue to check with reception to see if anyone else is being given rooms ahead of you.

  • Stayed: April 2014, travelled with friends
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Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

It was wonderful! We had a nice stay, greeted by Reynaldo as we got there. We arrived around noon and got a room right away. The room was clean and the view was spectacular. We loved the cove beach with calm water and the staff was attentive and great. We got seats and umbrellas without trouble and enjoyed wonderful weather. The poolside restaurant was just okay, but their cocktails were good. Enjoyed the mojito very much. Morton's was very good but my favorite was the piña colada diner at the end. Their berry lemonade cocktail was fantastic and their piña colada was great.

The exterior of the hotel needs a little work. But other than that, it was a really good experience.

The beds were awesome. I like firm mattress, and it was just perfect. It was a little warm, even with the thermostat set very low, but not warm enough for me to complain.

  • Stayed: May 2014, travelled with friends
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Thank KPL274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

I really liked the outdoor pools and bars. Awesome views. As for the hotel inside there could be some updating. Paint chipping in some cases. No microwave in room. Loud generator sounds in the hall area. Nothing major however for the amount of money you spend I would expect more.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Thank you for choosing the Caribe Hilton for your recent stay in Puerto Rico. We appreciate you taking the time to share your experience. We apologize for any inconvenience we caused you.

Your feedback is important to us in order to better understand your need and where we can improve.
We thank you again for staying with us and we look forward to your prompt return.

Nelson Torres, Hotel Manager

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Reviewed 5 May 2014

What a wonderful hotel - top notch in every way. View from room was totally beautiful. Pools were awesome! The food in the Italian restaurant was very good. The ponds filled with koi were simply beautiful. Peacocks walking around - so cool. Had a great experience to begin a week of cruising on the Carnival valor.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Hello there! thank you for choosing the Caribe Hilton as your preferred Hotel prior to your cruise. We hope you had a wonderful stay and a nice cruise trip.

looking forward to your return.

Nelson Torres, Hotel Manager

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Reviewed 4 May 2014 via mobile

My wife and I visited the Caribe Hilton San Juan for a weekend trip to relax. We were lodged in the Hilton Honors Tower, King Bed Ocean View, which really had an excellent view of the ocean. The staff were professionally serving customers at all times. The open space feel in the front desk lobby area is fantastic. The Caribe Hilton San Juan beach was great. One thing in the room itself was somewhat annoying, the toilet made a loud noise within seconds after each use, maybe water pressure? Overall wonderful trip!

Stayed: May 2014, travelled solo
1  Thank Samuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded 6 May 2014

Thank you for your feedback on your room condition while you visited us recently. Please accept our apologies. I am sharing your comments with our executive Housekeeper and rest assures we are taking corrective actions to prevent future guest from experiencing what you did.

We appreciate your comments and look forward to have another opportunity to serve you.

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: £160 - £400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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