I arrived at the hotel today and it was at full capacity. When I finally made it to my room which was in the Villa area, I found my refrigerator was open and being defrosted. The shower in the bathroom also did not look as clean as I would have liked. As soon as I called and spoke to the supervisor Genero, he immediately sent Gloribell from housekeeping to come and help. She was so sweet and accommodating; she cleaned and re-connected the fridge and re-cleaned the shower. She also offered me additional toiletries and told me to contact her if I needed anything further during my stay. Genero also personally visited my room to check to make sure that I was satisfied with everything. I could not be more impressed with the prompt service with a smile.
I also wanted to mention Johanna the operator in charge of room service orders. She was very helpful in letting me know in advance that there was a long wait for the food; she also provided me with a recommendation of what to order. Her suggestion was wonderful, I really enjoyed the steak I ordered!
Despite these issues, I really enjoyed my stay here. The staff was so friendly and helpful!!!
- Official Description (provided by the hotel):
- The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more less
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- Also Known As:
- Caribe Hilton San Juan Hotel San Juan
- Hilton Hotel San Juan
- Hilton Hotel Caribe
- Hilton San Juan
- San Juan Caribe Hilton Hotel