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“Convenient, but lacking in several areas”

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Caribe Hilton San Juan
Ranked #20 of 46 Hotels in San Juan
GreenLeadersSilver level
Greensboro, North Carolina
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Convenient, but lacking in several areas”
Reviewed 14 August 2014

I'm a Hilton hotel person and primarily always book Hilton properties. I even own a timeshare with their Grand Vacations Club. Every time I go to Puerto Rico I stay at this hotel, mainly because of routine. However, I need to say that this site needs a makeover from the bottom up. The rooms are worn, despite the relatively new decor. The HVAC tends to feel humid. Elevators are always malfunctioning in the main building. Restaurants on site are limited in quality. Generally the staff is not as friendly as you might expect for a Hilton property. The check-in process if arriving late can be long with minimal counter help at later arrival times. I need to say that I also stay with a "special" corporate rate, so I can often overlook the shortfalls. However, there are some better quality hotels in the Condado/Isla Verde area that may be worth investigating. Even for vacationers, don't set the bar too high for expectations, you could be let down.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Erik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, 18 August 2014
Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Seattle, Washington, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

Overall, this was a fabulous hotel. It had a little bit of everything-stuff for the kids and stuff for the adults. We stayed in the garden wing and had a view overlooking the garden. It was beautiful. The main building is updated and fresh and new but I liked the view better from our room. When we were not exploring the island, we spent most of our time in the pool. The pool is awesome and the kids had a blast. The kids loved trying to search for frogs in the garden and enjoyed all the birds that roamed around. They also loved trying to teach the parrots in the lobby new words.
Most of the staff was really nice and helpful with the exception of one concierge and two of the waitstaff. The front desk staff was exceptionally friendly and always helpful. They gave us the wrong room at first but we were easily able to change. The only really bad thing about this hotel was how ridiculously expensive everything is. The restaurants are extremely overpriced and the food is definitely not worth it. I would reccomend adjusting your schedule to make sure you are able to have dinner in old san juan. You can spend a little less and the food is so much better. I would recommend Cafe Berlin (especially if you are vegetarian-fabulous food) and Greengos for the best mexican and artistic environment ever. Oh also, if you plan on doing laundry keep in mind that this giant hotel has only one coin operated washer and dryer in the entire building. So if you want clean clothes, show up really early or be prepared to camp out and wait like I had to. Oh and the walls are a little thin and sometimes the neighbors are noisy.

Room Tip: In my opinion the Garden rooms had the best view but the main building had a more modern and refresh...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Maya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, 18 August 2014
Hello there thank you for choosing us for your recent stay in beautiful Puerto Rico. We sincerely apologize for the inconveniences endured by you and your family and hope you give us another opportunity to serve you in the near future.

we are at your service

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

This resort was a little disappointing for me. After a long day of flights and little sleep, I was actually so upset when I saw the room that I started crying. I booked the "Junior Suite," which is a gorgeous room but I was given a "1 Bedroom Suite," which I believe is a cheaper room. I felt really cheated when I discovered that the room looked nothing like the one I had booked. I've stayed in a lot of hotels and this was, by far, the dirtiest room I've seen. There was dust on every surface, the area rug was stained and poorly vacuumed and the tile floors needed mopping. The shower grout and the silicone seal around the glass door were quite moldy and the glass was cloudy and frosty looking from the soap scum buildup. Some of the surfaces in the bathroom and the bedroom looked streaky and cloudy as if they had been cleaned with a dirty rag. I actually cleaned the room myself that first day and that made it feel a little better. The first time the bedding was changed, however, the fresh bedding smelled so weird I had to ask the staff to change them again. The towels had a similar smell that day.

The rest of the resort is also in need of cleaning but the natural beauty was a great distraction from that. The ocean, pool and courtyard/sanctuary were stunning. There is a small pool near the villas that isn't usually crowded but the main pool is severely overcrowded and filled mostly with unsupervised children. The wildlife sanctuary has a turkey, chicken, ducks, geese, swans and peacocks and may be the best part of the resort.

The restaurants in the resort was quite overpriced. I tried Morton's The Steakhouse and wasn't impressed by the service. The waiter was not friendly and the service was really slow. I went for the dessert but when my salad took so long to arrive, I opted to end it there and go to Starbucks for dessert instead. I heard Morton's has some killer chocolate cake but I didn't have the patience to wait for it.

The location of the resort is very convenient and makes it easy to walk around town without paying for a taxi or renting a car. Overall, I would recommend this resort because it appears to be one of the best in the area, which is busy and crowded but don't set your expectations too high and don't stay here if you want a really nice room. This is not a resort that I would describe as "luxury," but it has a fun atmosphere and gorgeous natural surroundings.

Room Tip: Get the cheapest room available because that is probably what they will give you anyway.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Kate D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, 18 August 2014
Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences you experienced during your stay with us. We try to always go above and beyond for our guests and I am very sorry to hear that we were unable to do that for you. I want you to know that all of the inconveniences you experienced will be addressed with the proper departments and we hope that we can have the chance to have you as a guest in the future and will be able to exceed your expectations as we always try to do. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Celebration, Florida
Level Contributor
216 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 13 August 2014

Third time at Caribe Hilton. Nice and relaxing. Made me nervous watching unattended kids jumping and running all over pool areas in the pool. Note no lifeguards on duty so seemingly kids running amok off pool structures and pool planters into the pools. Beautiful palm trees and there is a Starbucks at the pool. Easy walk to Condado and even we walked to old town San Juan

Room Tip: We had floor ten ocean view and over very large pool/ beach area
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Gerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

We've been coming to the Caribe Hilton since 1985 (my honeymoon) and every time we love it here, the location,private beach,all settings, restaurant, and best of all the views and peaceful surroundings. This time was a family reunion, our family came for the first time to the Caribe Hilton and love it, we are already making plans for our next trip here. The best Location is at the main Building!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank miami4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2014

Had a 4 night stay here last September for my boyfriend's 30th birthday. After check in, we got sent up to a room where our keys didn't work. We went back to the check in desk & got this fixed, but when we finally got in we realized we were in a noisy room next to the big A/C units outside (obviously not a pleasant view either from the balcony). We called downstairs & asked if we could switch rooms. They gave us two options (one was exactly the same and other was better...no loud A/C noise!) Aside from this, the staff downstairs... valet, security guard, & bellman were always very helpful and attentive. Lines to the concierge & main desk were always too packed, but these guys would always answer all our questions well. The pool area is very nice. Best part I'd say is the pool & the location of the hotel... you're close to practically everything! Only other issue I had in the room was that the blow dryer didn't work... I called and asked for another one and when the lady came she tried to tell us it should work fine. She tried and saw it didn't, but she had a bit of an attitude about it. After all, it's a nice, convenient hotel. Not exactly what I expected, but I'm guessing maybe when I went it just wasn't properly staffed.

Room Tip: Ask for a room away from the loud outdoor A/C unit noise!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Kiara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale FL
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 August 2014

The Caribe Hilton has a prime location just beside the wonderful Condado Beach area and a short walk from wonderful parks, and a beautiful scenic 1 mile or so walk down to the Old San Juan and Area.

The resort sits on the ocean with beautiful views of the water, Condado the Fort from the higher views. WIth it's own private lagoon you can swim and play in the water or simply relax on the beach or poolside with an excellent view.

The renovated rooms are very nice and spacious with excellent views all around. The garden is superb, but the from the "garden villa" categories leaves much to be desired. There is plenty of restaurants, a beautiful open air lobby and a nice, quiet spa for your use.

This is a perfect location for a wedding party, family vacation or just a business stay. The property is excellent for pre or post cruise stays as it's location is quite central. Walking distance to the restaurants of Condado, and a short 10 min cab to the airport or 5 minutes to Old San Juan. You won't go wrong with a stay here!

Room Tip: stay away from the garden rooms, and remember the higher you go the better the views
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  • Stayed April 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank semrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caribe Hilton San Juan

Property: Caribe Hilton San Juan
Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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