My husband and I stayed at this hotel several times when it was El Canario by the Sea and we were very pleased. Based on those experiences, we recommended the hotel to friends. We were very embarrassed to see how the hotel had deteriorated in a few short years. Where to begin? We and our friends booked identical rooms yet when we arrived they had a mini-suite and we had a room so small we could barely walk around the bed, which was almost in the doorway. After protesting, we were provided with a larger room almost identical to our friends' but lacking a small writing table. After many requests, I gave up asking for the table, but we had to argue with the desk as to whether we "deserved" the larger room. By the way - the large room was no treat. There was little hot water, the room was cleaned only occasionally, and we had to keep asking for towels. Oh yes, and the ceiling tiles kept falling down. A continental breakfast was provided but, after the first day, pastries and bread were never replenished so that by our third day everything was stale.
Pluses? The hotel is steps from Condado Beach, half a block from the bus to Old San Juan, and quite convenient to Condado night life, restaurants, and shopping. The rooftop terrace offers a wonderful view of the beach and is very relaxing after a long day of sightseeing. Still, unless you are willing to see this hotel as simply a place to change clothes and sleep, you should avoid it. There are plenty of other options in Condado.
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- Also Known As:
- El Canario By The Sea