My wife and I stayed here for two nights prior to a cruise. As we were exploring in our rental car after the first night, she noticed a bite mark on her lower leg. We weren't sure what it was but found out that night.
We were lying in bed watching TV about 10:00 PM when she spotted a tiny bug scurrying across the sheet. She squashed it with a tissue and proceeded to find six more. The front desk was not answering the phone so she went down to contact them directly. They stated that they would sent the manager of housekeeping right up. 45 minutes later we called housekeeping when no one had showed up yet. A couple of workers, (no signs of management), arrived and were very sympathetic. They removed everything from the bed and cleaned and disinfected it.
The next morning we talked to the manager who said he would look into it but offered no apologies or remittance.
With fees and taxes, we paid close to $500 for two nights trying to avoid problems like this from lower rated hotels. We will definitely not be returning to this facility.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham