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“Very Nice”

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The Condado Plaza Hilton
Ranked #23 of 47 Hotels in San Juan
Chicago, Illinois
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very Nice”
Reviewed 10 July 2013

This was our first trip to PR. We were pleasantly surprised by the quality of the hotel. We had an ocean view room on the 3rd floor and loved it. The main restaurant is fair-I've had better food. The room was very nice, however we had a different maid every day and it depended on who the maid was whether or not you received the same number of towels on a daily basis. Overall the hotel was clean.
The bell persons were nice but left a bit to be desired in terms of quality of service. Often they were more interested in talking with each other or to the pretty women than doing what they should.
Our luggage was lost by the airlines and when it did arrive, we had to go downstairs to get it rather than a bell person bringing it up to us.
We lounged at the pool one day; drinks by the pools were twice as much than going to the inside bar. Very unreasonable.
It was a short walk to a bus stop; taxies were always available; rental car agency on site.
The hotel "beach" was actually a public beach site next door.

  • Stayed July 2013, travelled with family
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Helpful?
3 Thank kfjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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kissimmee, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2013

With the Conrad name, you expect the best from Hilton brands. Sorry to say, it just wasnt here. Its a building reminiscent of an old Howard Johnson from the 70s. It seems like nothing in Hotel was changed since the 70s. We went in with such high expectations, only to be crushed upon arrival. Our room faced the other Conrad Building, no city view their, the room smelled of wet carpet. Worse of all experience, had to be the smell of urine emanating from the parking garage . I really can not recommend this property.

  • Stayed July 2013, travelled with family
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
7 Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review, 15 July 2013
Dear Bill R,

We are sorry we were not able to provide you with the quality of services you deserve. We apologize that you found our property outdated, our most recent renovation was in 2008 and was an estimated $75 million dollars invested in property, and room renovations. This is not typical of our hotel, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We again apologize for the inconveniences that you endured, if there is anything we can do to correct this please let us know. Thank you again for your feedback and we hope you will consider staying with us again.

Best regards,

Michelle Burn
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2013

This hotel was pretty far from Old San Juan - we walked it and it was about 45 mins, at a stroll. I didn't use the casino but it looked like every other one. The restaurants within were expensive and mediocre, as all hotel restaurants generally are. There are plenty of restaurants on the same strip as the hotel, and taxis are pretty much lining up in front so it's easy to get one. My room was in the second building, and we had a balcony which overlooked the city and some water (not the ocean or the beach). The view wasn't so bad. Both pools in the hotel were outside and of a medium size. The one at the back of the fitness center was generally empty, so if you want some privacy, go there. However, there's no view and you're pretty much looking at the side of the building. The main pool area has an eatery, as well as a server that walks around, and a water slide. They have two hammocks, which are comfortable but there's no view from them at all. It's on the beach but I don't think there was any beach access from the hotel. The staff was courteous and the room was very clean.

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank beesham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 9 July 2013

I'm so thankful with William and JanPier there are so amazing and helpful!! Thanks to them I really found a home in Puerto Rico. I go to Puerto Rico at least 4 to 5 times a year and this where I stay. I even brought my staff recently and stayed at the Conrad and they loved it! I'm can't Thank enough to William and Janpier for making me feel welcome every time. I'm definitely a faithful client for live thanks to them. Also Randy at the pool he was so helpful and attentive. -Abby

  • Stayed July 2013, travelled on business
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westampton, New Jersey
Level 5 Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 July 2013

A very nice hotel with two outdoor pools - fresh and salt water and an outdoor hot tub. In the hotel were several restaurants: We had lunch and a breakfast at Caribe Café. Excellent service, prices not too expensive, food delicious. Had coffee, muffins, breakfast sandwiches on different days at Starbucks. There's a small casino on premises.
What impressed us the most? The concierge service was the best we have ever experienced. They were at their desk in the lobby every time we needed them. They were helpful, had suggestions about activities, and helped us with personal matters.
Room was clean, bed was comfortable, bathroom was very small. In the room were a sofa, safe, hair dryer, iron and ironing board, coffee maker and coffee fixings and TV with many good channels.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2013

The Conrad was the old Condado Plaza they did a great job with the renovations. The Front Desk staff was very friendly and helpful. My room was not ready they took down my cell and called when it was ready. The room was outstanding very modern and spacious. Casino was nice (I won at the slots). Great Location. They even have a Denny’s restaurant on the premises. The elevators were slow and the buttons dont light up. Plenty of places to see and visit around the Condado Area.

  • Stayed June 2013, travelled solo
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Helpful?
Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coconut Creek, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2013

When I first walked into the hotel, the walls were beautiful but I couldn’t help but noticed the terrible smell. It smells terrible - like wet mop and smoke mixed in together. The room and bathroom were small. The staff was somewhat friendly but they try to rip you off by telling the taxi drivers to charge you more. So if you don’t know the quickest way to get to your destination, ask more than one person. The restaurants inside the hotel were mad expensive, so we eat out instead. The best part about the hotel was the view and it was walking distance from all the restaurants, beaches, and other tourist spots. So overall it was an ok stay, just expected more for the buck.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank MrsNique P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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