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“very enjoyable stay”

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The Condado Plaza Hilton
Ranked #24 of 46 Hotels in San Juan
newton, ma
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“very enjoyable stay”
Reviewed 28 July 2014

We just returned from a four day stay at the Condado Plaza Hilton, and thoroughly enjoyed our time there. All staff we encountered were very friendly, helpful and courteous. Our room was clean and spacious, and while located in the "city view" building, it did offer views of the lagoon and ocean from the balcony. The hotel's location is ideal for traveling both to the airport as well as historic old San Juan, perhaps a 15 to 20 minute cab ride depending on traffic, though a public bus is also available. In the evening we were able to walk to restaurants in the Condado area, and as two women felt quite safe doing so. We particularly loved our meal at the Oceano restaurant on Vending street, and returned there a second time. It was nice to have the option of both a lagoon beach as well as swimming pools at the hotel. We arrived on a weekend afternoon, and found it difficult to get two lounge chairs together at the pool, but staff is helpful if you ask for assistance in facilitating this. Finally, it was a great area to take a walk in the morning, as the hotel is adjacent to a bridge over the lagoon and many walkers and joggers were out and about. We would definitely return to this hotel.

  • Stayed July 2014, travelled with friends
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Helpful?
2 Thank maggie972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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SJU
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 July 2014

We spend 4 nights at Condado's western corner, premier location, in a 're-discovered' hotel. My last time at Condado Plaza was some yrs ago and I have nothing special to say about it. Now the history is a little different. The service was great, attentive and with a smile. Room was adequate, clean, spacious with spectacular views. The pool area and access to Condado's little beach (La Playita del Condado) is in great shape and always an important feature for a family escape. Location, location, location is away from the city buzz but at the city center near restaurants, Ventana al Mar, Old San Juan, etc.. Definitely we'll come back sooner than planned.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank TonitoPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
104 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 July 2014

We stayed here for friends trip. The hotel beach is small but useable and the pool/pool bars are nice. The staff was very friendly and helpful at check in. The rooms that face the ocean are great. The view is amazing from all the rooms. It was easy to walk around Condado from our hotel. The casino in the hotel had low minimums. There is an onsite car rental company that we used to visit Laquillo Beach, El yunque, and the Fajardo Bio Bay. We did not eat at the restaurants in the hotel because there are so many good, well established restaurants close by with authentic food. We were suggested to stay at this hotel by two previous groups. We would suggest anyone to stay here as well.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank JJD19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bayside, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2014

Great location...Nice view from our room. "Ocean View" But make sure you stay on the main tower on the ocean side.
NO private beach you enter the beach from the pool to find tons of locals and an entrance from the street to the beach, all water sports are across the street on the other side. Beach chairs need to be upgraded they are very old & uncomfortable, make sure you wake up early to get a chair by the pool it gets very over crowded. NO ROOM SERVICE :( and they have hidden resort fees...they need to fix the room doors on the eight floor they only shut when you slam them and hit the lock inside to close it...Hot water was a problem in our room.
We checked out and figured we had time to grab a bite to eat. We left our luggage with the concierge and had them print our boarding pass the lady informed us its a 15 minute cab ride. When we got back to the hotel to take a cab the streets were closed and the bridge to cross over was closed. They had a Jazz Festival going on and the concierge lady forgot to mention this to us.....The not so helpful front area and valet people from our hotel told us "sorry, your going to have to walk to the other side to get a cab" .We had to walk with our luggage across the bridge to try and catch a cab on the other side in front of a restaurant called Rosa Mexicana were the valet guys tried helping us out. After waiting an hour under the sun and stressed - one of the valet guys from the restaurant ended up taking us to the airport.

Room Tip: Ocean View
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  • Stayed July 2014, travelled as a couple
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Helpful?
Thank Vee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Juan hotels

Fort Worth, Texas, United States
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014 via mobile

I stayed herewith friends for my birthday getaway. We had a room with views of the bay and the city which was truly beautiful. Staff were very nice and bell men where alwayshelpful with rerecommendations and assistance with taxis. There are 2 pools and a jacuzzi along with a small beach. The pools are fun especially if the dj is there! The beach is tiny so I recommend walking to the public beach for a better experience. Rooms are spacious. From expedia we had free breakfast included in our package at cafe caribe. The breakfast burrito and french toast are a must! Down side is that in the evenings the elevators are extremely slow and are very small. Also, the bathroom has only a shower with no tub ( which was fine for me) but I didnt like the closet in the bathroom or that it echos when someone uses the bathrooms! The hotel has nice lounges and a casino, however I font gamble therefore didnt utilize this. Overall we had a wonderful stay.

Stayed July 2014, travelled with friends
Helpful?
Thank LittleMarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
279 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 26 July 2014

Good, protected beach for snorkeling with children. The rooms are cool and the beds are comfortable. There is a Denny's on property for breakfast. Bus # 21 will take you to Old San Juan within 30 minutes. Paddleboarding and kayaking available too.

  • Stayed July 2014, travelled on business
    • Value
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    • Service
Helpful?
1 Thank Smokey1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifton, New Jersey
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2014

At the height of one of the snowiest, coldest NYC-metro winters on record, we decided to take our first ever Puerto Rican vacation, Feb., 2014. The Condado Plaza Hilton was both suggested and recommended and we couldn't be happier. The room was as you'd imagine a first class hotel room to be but the views of bay, pool, ocean and coastline from our balcony were SPECTACULAR and exceeded our every expectation. The staff - including front desk, hospitality, pool, bar and doormen/women greeters - was invariably knowledgeable, courteous and friendly and every one of their recommendations was a winner! And while this was by no means cheap - at almost $400/night - it was an important part of a truly memorable, enjoyable and unforgettable experience.

Room Tip: The higher up, the better the view. Ask for Bay, pool, ocean views
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  • Stayed February 2014, travelled with friends
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Helpful?
2 Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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