I booked this hotel based on the reviews but I have to warn everyone...RUN...do not book this hotel. It took my husband and I 1 hour to check - in when we arrived and we had already paid for the room in full! No one seemed to care that we were waiting so long either. As a matter of fact it doesn't appear that anyone cares at all at this hotel. The customer service here sucks as well as in the surrounding establishments. I don't know who said that Puerto Ricans are friendly people but we've been here for four days already and all we've experienced is rudeness and lack luster customer service. On top of all that...it will cost you a fortune to eat in this place and this is the off season...I thought everything was supposed to be cheaper! If you decide to take a trip to Puerto Rico DO NOT stay on Condado beach. There is no beach. I don't even know how they call this place a beach! This place looks like a slum even at night with all kinds of shifty characters that come out at night to ask you for money...Don't say you weren't warned...
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more less
- Reservation Options:
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham