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“Mold on ceiling in bathroom, staff was nice”

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The Condado Plaza Hilton
Ranked #24 of 47 Hotels in San Juan
Reviewed 26 August 2014

It is a large hotel that desperately needs updating, but desk staff was very friendly and helpful. We did have mildrew or mold on ceiling of bathroom...hall carpets smell and are badly stained...Denny's was in hotel and the service was great, We were there to board the cruise ship the following day. We did not visit the casino ....the outside patio area was nice..ok for an overnight stay. Taxi to the ship was reasonable for the four of us. Taxi from airport was also reasonable. All taxis were nice big vans, We took luggage to ship then went to Old San Juan. Great cruise...Stayed mid August 2014

Room Tip: Had a suite and said all suites were in building across the street connected by a bridge from main...
  • Stayed: August 2014, travelled with family
    • Value
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Thank tutorpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,116 - 2,122 of 4,912 reviews

Reviewed 26 August 2014

Stayed here twice. Nice hotel with excellent location in Condado / San Juan. Our room was looking out to the lagoon, beautiful sight. We never ate in the hotel with so many options in around. The room was big with nice comfortable beds. Hotel is kept very clean at all times. Well located and good service.

Room Tip: Always ask for beach or lagoon view rooms.
  • Stayed: June 2014, travelled with family
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3  Thank Elias C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

This property was a quality stay for my and my family. I am a Diamond Member and stay over 100 nights a year at Hilton properties. Its slightly dated but the rooms were clean,. bathrooms clean and the view (ocean view room) was terrific. Other positives were the staff and service, we were treated well, cleaning servcice solid and the response time for needed things was good. The pool area and water slide great for kids, the lagoon is calm and you can snorkel. Negative would be the check in line is long and I did not see a separate line for Hilton Honors, the food at the Aqua Cafe not great and very expensive. Overall we would come back though. Great location right outside of Miramar, old San Juan and 10 minute ride to Isla Verde

Room Tip: Definetly get Ocean View
  • Stayed: August 2014, travelled with family
    • Location
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4  Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

Place needs a remodel. Staff is borderline contemptuous, especially the parking staff. Charges for EVERYTHING, even services that are free at other Hilton locations. It is right on the water, so there's that.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank NOLA_Monkeyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

Hotel location is awesome with H&R liquor store less than a mile away. Buy your own beer & wine and enjoy at the various hotel pools which are open 24 hrs. Lots of excellent restaurants both in the hotel and outside within walking distance. We and our kids thoroughly enjoyed both the fresh-water and salt-water pools and jacuzzi the hotel had to offer. The swim-up bar pool with water slide especially was a blast for both adults and kids. Only downside to our stay was having to eat the same breakfast at Denny's everyday for each of our 4 days of stay. Please provide your guests more dining options for breakfast.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Rohit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgardoL, Front Office Manager at The Condado Plaza Hilton, responded to this reviewResponded 27 August 2014

Dear Rohit K
I would like to thank you for taking the time to share your comments with us. I am extremely happy to see that you had a excellent experience while staying with us. I am also happy that you enjoyed our restaurants and pool. I look forward to have you back in a short future and be able to serve you once again.
Edgardo L. De Jesus
Director of Front Office Operations
Edgardo.dejesus@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

My boyfriend and I had several hotels to choose from, and I'm sorry this was the one we decided on. I really wanted something on the beach, but this was really just an oceanfront property and no real beach. It was on one end of the Condado strip that didn't have as much going on as the other end. We picked an oceanfront room which wasn't bad, but the service was not up to par. Our first night at The Hilton Condado was a disaster. We wanted a blanket because there wasn't one in the room. We made a total of 6 calls before we were able to receive a blanket!! I even offered to go down to the lobby and get it myself. How hard was it to get a blanket? How upsetting. It took about FIVE HOURS before someone came to the room with the blanket!! FIVE HOURS!!! They compensated us with free breakfast the following day. The rooms weren't as bad as the service, but it still could have been a lot better. The decor in the lobby and the vibe was pretty nice. The grounds, pools and swim up bar were all pretty cool. Knowing what I know now, I would stay on the other end of the district at one of the other nicer hotels that were all available for about the same price. This definitely wasn't up to The Hillton standards I'm familiar with.

  • Stayed: June 2014, travelled as a couple
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2  Thank peggyl521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

I booked this hotel based on the reviews but I have to warn everyone...RUN...do not book this hotel. It took my husband and I 1 hour to check - in when we arrived and we had already paid for the room in full! No one seemed to care that we were waiting so long either. As a matter of fact it doesn't appear that anyone cares at all at this hotel. The customer service here sucks as well as in the surrounding establishments. I don't know who said that Puerto Ricans are friendly people but we've been here for four days already and all we've experienced is rudeness and lack luster customer service. On top of all that...it will cost you a fortune to eat in this place and this is the off season...I thought everything was supposed to be cheaper! If you decide to take a trip to Puerto Rico DO NOT stay on Condado beach. There is no beach. I don't even know how they call this place a beach! This place looks like a slum even at night with all kinds of shifty characters that come out at night to ask you for money...Don't say you weren't warned...

  • Stayed: August 2014
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Thank jwthagt2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range: £123 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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