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Sheraton Old San Juan Hotel
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Reviews (2,429)
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All reviewsrooftop poolacross the streetold san juancruise shipsenor frogswithin walking distancefree trolleyburger placeroyal caribbeanstored our luggagehotel restauranthotel is in a great locationupgraded to a suitehistoric sitespre cruisesmall balconyel morro
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1,555 - 1,560 of 2,429 reviews
Reviewed 27 September 2012 via mobile

Exceeded my expectation by far and the staff was welcoming, friendly and always ready to serve! The room was the best!! Big, clean with a wonderful view. Not to mention it's great location. Walk to all near by attractions. The smaller parking lot behind the hotel is the best place to park after 6pm till 6am, $6 to park the night.

  • Stayed: September 2012
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Thank BEdwin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded 2 October 2012

Glad you really enjoyed your stay with us. Old San Juan is the best spot and the Caribbean's most visited city

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Reviewed 14 September 2012

we have stayed five time.the perfec place to stay.especial employes.george the best in front desk.and pedro,ask him ,any question,his a good helper dor direccions,and places for antrataiment.and is you looking for a good place to eat,the best raices restaurant.

Room Tip: rooms in front the bay woww ,beautiful room,and very clean.dont stay in the pool floor,to noisey.
  • Stayed: May 2012, travelled with family
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2  Thank adriana46884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded 2 October 2012

Thanks for the comment and repeat business. We are also proud of these associates and their personalized service

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Reviewed 13 September 2012

+ location (Old San Juan)
+ SPG recognition
+ friendly staff (generally Puerto Ricans are extremely friendly)
+ bed (comfy)
+ gym (surprisingly well equipped)
+ valet parking (fast service)

- breakfast (not as good, not fresh fruits)
- slow elevators

Room Tip: Ask for ocean view
  • Stayed: September 2012, travelled with friends
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1  Thank AndrewBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded 6 November 2012

Thanks for the feedback. We are glad you enjoyed your visit. Elevators can slow down when we are full. Will look into the breakfast experience to ensure we do have fresh fruit. We look forward to hosting you during your next visit to town.

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Reviewed 11 September 2012

We have stayed here twice, coming in the night before cruises both times. This is THE perfect place to stay, as you can walk from the hotel to the cruise ship and save a taxi fare. Even pulling all your luggage, it isn't too bad of a walk (less than you will do in most airports), but I will admit that the ship is so big that it makes it look like a shorter walk than it actually is. The rooms are nice, but a little pricey compared to the states. But, you are in the heart of Old San Juan where you can walk to everything, plus the hotel has an ocean view, so that makes it a little easier to swallow. There is a casino there and they gave us $25 in match play at the blackjack table, which was a nice way to start a cruise, as I was quite lucky that night. The pool is on top of the building with great views from up there. They have great service. I forgot my key to my luggage locks, so I called maintanence, and they had them open in 5 minutes.

  • Stayed: September 2012, travelled with family
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1  Thank KDJERO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded 2 October 2012

We appreciate your compliments and are glad you had a great stay with us. Indeed you can walk to the cruise pier and to more than 200 restaurants, pubs & attractions. Old San Juan is the Caribbean's most visited city.

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Reviewed 11 September 2012

This hotel is located directly across the street from the cruise ship pier. So close you can carry your own bags and walk right up to the gangway! It is also close to anything and everything you want to see in Old San Juan. We walked all over the small city including the hills to the Forts. The pillows and bed in this hotel are super comfy!! Starbucks coffee to self-brew in the morning was a plus also. They have free Internet access in the lobby with a printer that you can log on and print out your cruise information and boarding passes. Hotel staff were friendly enough, nothing spectacular. The pool was very small and closed when we arrived around 10:30 pm. Others have commented on the smell of the hotel. I only noticed a smell in the lobby. In my experience, it has the same smell as many tropical open air buildings; a little bit "mildew-y". Overall, this is a great hotel for the proximity to the pier. Everything else is a bonus!

  • Stayed: September 2012, travelled with family
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4  Thank ptgirldt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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