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“Just as expected and even beyond”

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Sheraton Old San Juan Hotel
Ranked #19 of 47 Hotels in San Juan
Tel Aviv, Israel
Level 5 Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Just as expected and even beyond”
Reviewed 4 April 2013

We booked a harbor front facing suite which was just as advertised and even beyond in size - we got a really large suite overlooking the cruise ships terminal. The suite includes one inner bedroom - king size, a corridor, a large bath-room, a large living room and a small balcony. We used the 2 days to tour old San Juan before our cruise with Carnival Valor. It was a very good location for touring the area as well as be close to ship's docking by even walking shortly with our luggage to the ship in our embarkation day.

The hotel services seem efficient apart of a minor thing of not sending us a text message whenever the room is ready - we returned to the hotel at 17:00 after safeguarding our luggage around 14:00 to find out the room is ready.

All in all I warmly recommend staying there as part of old San Juan tour, waiting to a cruise ship or a combination of the two as we did.

Room Tip: We booked the room directly with Sheraton to verify the best prices and value
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
Thank Fun-trvl64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 5 April 2013
Dear guest from Israel,
Thank you very much for sharing your experience here. We are glad you really enjoyed your stay with us and Old San Juan city, now an official National Historic Site. Hope you also enjoyed your cruise vacation and trip back home. I personally enjoyed my visits to Israel. We look forward to seeing you back soon.
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Willmar, Minnesota
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 April 2013

We booked a room through a website and called ahead to make sure that it would accommodate our entire family. We were assured twice that the room would be large enough for the whole family. The night we arrived they stated that they were sold out and that the only room they had left was a one king bed room. They refused to refund our money and to make matters worse when we got to the room it was not a "bay view" room (despite the fact that we paid extra for the bay view). Staff refused to change the room and blamed it on everybody but the hotel. In addition to the bad service, the room was filthy and had sticky spots on the carpet. Even though the location is convenient we will never stay at this hotel again. Also, if you are going on a cruise, the pier for boarding Royal Caribbean and Celebrity is actually across the bay and not close to the hotel. The pictures can be a little misleading.

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
1 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 5 April 2013
Dear Bill from Minnesota,
We sincerely appreciate you taking the time to share this experience here with us. We truly regret the apparent misunderstandings that you experience relative to the room you had booked with a site. Also, we have mentioned here and other platforms for cruise guest to check if their cruise is departing from the Panamerican Piers (2miles from us). Although, staying the night elsewhere, most visitors spend the same cab fare visiting Old San Juan as well. Anyhow, would love to have details as to where you booked and type of rooms they supposedly sold you. If possible, please send me a note at: aemanuelli@sheratonoldsanjuan.com.
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Los Angeles, California
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 April 2013

We stayed here for 1 night before leaving on a 7 day cruise. The hotels location is close to the airport and to the cruise ship docks.
The check-in was horrible and the front desk staff was not friendly. We had problems getting the room we booked and it took a very long time to sort out the hotels problems. The delay was inexcusable especially considering we had a confirmation from the Sheraton and a travel agent.
I would not recommend this hotel to anyone but I will recommend this location. There are tons of other hotels in the Old Town area and we will definitely pick another one the next time we visit Puerto Rico.

  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Tina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 5 April 2013
Dear guest from Los Angeles,
We appreciate your feedback and regret that your check-in experience was not what we strive to deliver. We have great feedback of guest arrival experience and this information is valuable for us to investigate and address any situation that needs special attention. We are glad you enjoyed the city.
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Victoria, Canada
Level 5 Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 31 March 2013

After a reasonably quick $20 cab ride from the airport we found ourselves in a very convenient location in Old San Juan right across from the water front. The front desk staff were very welcoming and helpful and our immaculate corner room was excellent. We had lots of space with a pull out couch for our son and a very comfortable king size bed for us.
The hotel offers a couple of good restaurants, a decent pool with a great view of the waterfront and a casino if you're so inclined. The location is excellent with walking access to most of Old San Juan (free bus service to further away portions) and great sight seeing opportunities at the original fort.
All in all a very nice stay and we wouldn't hesitate to return.

  • Stayed February 2013, travelled with family
    • Value
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Helpful?
Thank Marlowe3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 1 April 2013
Dear Marlowe from Edmonton, CA
Thank you very much for sharing your experience here. Glad you really enjoyed your stay here as well as this unique and magnificent City. We hope it get's warmer back home for you and that we get to see you return soon.
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Toledo, Ohio, United States
Level 4 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 March 2013 via mobile

You can't beat the location if you are going on a cruise. My wife and I stayed here the night before our cruise and it was perfect. The rooms are nothing special, but the beds are comfortable. The rooftop pool is nice with a nice view. You can tell the hotel is older, but it is Old San Juan. Overall we had a nice stay. But you definitely pay for the location. I got a great deal on the room that made it worth it. Otherwise I may look elsewhere.

  • Stayed March 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jake S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 1 April 2013
Dear Jake from Toledo,
Thanks for sharing your experience here. Glad you enjoyed your stay and Old San Juan. Hope to see you back here soon and that you also enjoyed your cruise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, FL
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 March 2013

This Sheraton was surprisingly nice! It is in a GREAT location - right by the water/port and walking distance to all many of the highlights in Old San Juan. Just 2 blocks from the hotel is a stop for the FREE trolleys that take you all around OSJ. We were able to see and do so much because this hotel was central to transportation, restaurants and sightseeing. The staff were also very friendly and accomodating especially when we ran into a bit of an emergency; my youngest child developed a severe allergic reaction to something within 24 hours of landing in Puerto Rico. The concierge was quick to let us know that they could have a doctor come to us in our hotel room! What service! Also, because of our daughter's condition, we were room-bound for 2 days. Since we were stuck, we ordered room service quite a bit and we were pleasantly surprised at how delicious the in-room dining was! I would highly recommend this hotel if you are visiting OSJ.

One area of disappointment was that we could hear everything going on in the hallways. The noise of people talking loudly/screaming was so loud at times that it felt like our room door was wide open!

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
1 Thank westonmomof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 1 April 2013
Dear guest from Weston,
Thank you very much for sharing your detailed review & tips here. We are very glad you enjoyed your stay and the town. Hope your daughter recovered quickly and that you all got to enjoy your trip. We regret the noise from other guests. It is something we are pro-actively monitoring. We look forward to your next visit.
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Key Largo, Florida
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 March 2013

The hotel itself was great, right in the heart of Old San Juan and within walking distance to all the areas that we wanted to visit. The rooms were nice but as others have mentioned they could use some updating on the decor but it was clean and had a good A/C so we were happy. One point of frustration was that when I went to the hotel's website and went to book the room I got a notice that the webpage was down and to call the 800 number listed. When I called they would not honor the price that I found online. I could understand if it was a discount site or something, but this was a quote from their own webpage.... Parking is a bit pricey but other than that we liked it, we were visiting from the other end of the island where we now live and were there with our 4 month old son. It was a great site seeing trip and this hotel was the perfect jumping off location.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 1 April 2013
Dear Ashley from Aguadilla,
Thanks for sharing your experience here. We are glad you enjoyed your stay with us as well as our unique location in the heart of Old San Juan. Not sure what happened with the site booking tool but will look into this. Hope to see you back soon.
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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