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“Centrally located”

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Sheraton Old San Juan Hotel
Ranked #18 of 48 Hotels in San Juan
Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Centrally located”
Reviewed 23 January 2014

The hotel stay was nice. Staff was very accommodating. Rooms are up to date, modern and clean. VERY comfortable bed.
The casino can be very busy. There is so much to do in Old San Juan so I don’t think you would be spending too much time in a casino anyhow. But it was fun spending a couple of hours in there.
There is a rooftop pool. It’s very small but there is a nice view from the rooftop.
They have a burger joint attached to it with a relaxing outdoor dining area with a view of the docked ships. Nice place to people watch if that’s your thing.
Everything is within walking distance.

Overall, I would completely recommend the Sheraton in Old San Juan.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank dacrowe7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 9 February 2014
Thanks for sharing your experience here. That's one of the key points here.... Everything is WALKING distance so you can put your cab money to better use. Glad you enjoyed.
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New Westminster, Canada
Level Contributor
190 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 22 January 2014

This is a great hotel if you're cruising from San Juan as it's close to the pier. The view is fantastic, especially from their roof top pool. Marco, who checked us in was very pleasant and helpful. As we were too early checking in but wanted to do a walking tour, he made sure our luggage was safely put away by the Concierge and offered us an umbrella as the weather was a little iffy. Our room was quite large, comfortable and we had a good view of the pier. This hotel is centrally located and within walking distance to all the tourist sites and restaurants. Old San Juan is a wonderful walking city with so much history.

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank allspice502016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 9 February 2014
Thanks for the compliments and kind words about Marcos. We are glad you enjoyed your visit and hope to welcome you back often.
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nyc
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 January 2014

When we arrived the staff was very friendly. Although the person checking us only gave us one night when we requested two, it was easy to fix. But she was very clear to say the price and say that there were also "taxes". Since the taxes in San Juan are about 12%, we were expecting that. On the last day there was an additional service fee that was higher than the tax. When I spoke to the manager, he said continued to call this service fee a tax. All the person checking me in had to do is say that there are taxes and fees (and I would have asked about the fees and not been surprised). But that didn't make me nearly as upset as the manager who continued to call the fee a tax when it is clearly a fee to the hotel. He clearly intends to mislead other customers and there isn't any reason to do so. The room is fine and the hotel is fine and the location is pretty good. The porters and concierge were terrific and helpful at every turn. It is too bad that the front desk staff and especially the manager didn't feel that we would stay if they just told the truth.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
4 Thank best_regards_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 9 February 2014
You certainly make a very valid point since there is no reason to hide any fees upfront. Our 14% hotel service fee is very competitive on island and other Caribbean destinations and it is disclosed on all purchasing points online or via telephone including all of our 3rd party partners who sell our product. We thank you for your business and hope to welcome you back again soon.
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Nashville, Tennessee
Level Contributor
120 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 January 2014

Just visited Old San Juan, PR and stayed at the Sheraton Hotel & Casino. Service was awesome - everyone was very accommodating. We stayed here for three days before we did a Southern Caribbean cruise. The hotel is just across the street or the pier making it a breeze to board the cruise ships. The hotel was also centrally located for walking the streets of Old San Juan. I absolutely loved this city - will definitely go back and would stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 20 January 2014
Dear guest,
Glad you loved our city and enjoyed your stay with us. We certainly look forward to welcoming you back.
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St. John's, Canada
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 January 2014

When the cruise ships are in, the street is on wheels, lots of foot traffic and street venders. I can see how/why this would be a good choice for overnighter before/after a cruise.
I met up with a friend who was attending conference later in the week so had a longer stay. The pool is on the roof and is tiny, usually filled with kids. The fitness centre is also on the top floor so you get a great view of the cruise ships coming/going.
We was we walked every inch of Old San Juan's tourist areas, tried several restaurants throughout the week.
There is no beach in the old san jaun area, you have to go to new san juan for beach, so while old san juan is breathtakingly beautiful if you want to spend time on the beach I would suggest you stay innew san juan and head to old san juan for the day. Otherwise you can grab a bus or taxi to the beach resorts.

  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 20 January 2014
Dear Guest thank you for sharing your experience here. Glad you really toured this historic city which is the place to be and be seen 24 -7. You would be surprised that although you can take the a/c bus across from the property to 4 very nice beaches within 15-20 min, there a beach just 3 blocks from the hotel across the Capitolio "Senate house" which is also very nice and protected by reef.
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Nashville, Tennessee
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 January 2014

Located in the heart of Old San Juan, immediately across from cruise piers 1-4. Clean, quit and comfortable room. Nice casino. The front desk staff were very helpful and friendly. Didn't eat here as many excellent restaurants are close by. Nice area off of lobby for waiting and lounging.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Murphm04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 20 January 2014
Dear guest,
Thanks for the compliments and we sure are glad you had a great stay with us.
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Mexico City, Mexico
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 January 2014

The Sheraton Old San Juan was the hotel that rescue the day after the fiasco at the Hotel Plaza de Armas.
Good comfortable room, friendly, though stubborn staff.
Noisy lobby due to adjacent casino.
The reservation for two rooms was made through Booking.com and my credit card was given as a reference and I was told (and has always worked like that) that at the hotel we could provide the credit cards of each party.
This was not the case, the hotel charged my credit card for the two rooms, and insisted that this was prepaid by Booking.com, which never charges clients credit cards. After numerous phone calls, talking to the Reservations Manager (who didn't know or didn't want to know) nothing could be done. My friends reimbursed me for the charges, but the whole process took time that could have been spent doing better things.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Andres D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 20 January 2014
Saludos Dear Guest!
Glad to learn that we helped you with your last minute lodging needs although its unfortunate we could not sort out the desired billing through the 3rd party used to book.
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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