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“A great getaway!”

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Sheraton Old San Juan Hotel
Ranked #18 of 48 Hotels in San Juan
Isla de Vieques, Puerto Rico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A great getaway!”
Reviewed 27 May 2014 via mobile

I love love love this hotel. I live in Vieques; a small little island off the coast of the main land of PR. I come here a lot. Sometimes with my friends, sometimes with my husband and sometimes by myself. I was here in the beginning of this month for a getaway from my small island and it's so nice to be in a comfortable hotel that is not too expensive. The beds and pillows.....oh my god....I need to buy me some of those pillows. I always sleep so well. I'm coming back in a few days before a trip overseas and I can't wait to stay at the sheraton!!

Stayed May 2014, travelled solo
Helpful?
Thank Hcpitney416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. There is a store at the Sheraton web site where you can purchase the pillows too.

Sincerely,
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2,333 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 May 2014

Nice comfortable Hotel to use as a base for exploring Old San Juan. The rooms are modern, quiet and very clean. Great security. The staff is most helpful and supplied umbrellas on the day it rained. Only steps from the Carnival Cruise Port and within easy walking distance to all of the historic sites of Old San Juan. Fantastic Burgers in the Hotel Restaurant next to the Casino just off the lobby. The roof top pool offers great views of the bay. Don't be afraid to walk around and mingle with the locals. The best food available is from the food venders just down the block and most evenings there is free music and dancing in the local plaza by the bay. Enjoy your stay.

Room Tip: All rooms are none smoking. The interior rooms with a view of the courtyard are the cheapest but ver...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 29 May 2014
Thank you for sharing your experience here. We can tell you really took advantage of our unique location in the heart of Historic Old San Juan. Great tips! Hope to welcome you back soon
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Stonewall, Texas
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 May 2014 via mobile

Spent two nights here before our cruise. The rooms were clean, beds comfortable and location to trolleys of Old San Juan excellent. Disappointed that breakfast was not included which cost us $14 each for continental and $25 for full breakfast. The wait staff was prompt, friendly and informative. Casino in lobby is only one in old San Juan so crowded at night. I caution travelers trying to take taxis uptown. The are rude and will dump you on a corner telling you to walk one block when in fact it is 8 uphill.

Stayed May 2014
Helpful?
Thank LKStonewall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 29 May 2014
Thanks for your update on your recent visit. Glad you enjoyed. We also offer packages that include breakfast options.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014 via mobile

Stayed here with a group of girlfriends as well as the Intercontinental. Agreed that the Casino is small, but the location is fantastic. The door staff were the best. Always willing to provide recommendations and directions (we liked walking a lot). By the end of the trip I feel like I was going to miss them just as much as the beaches.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 23 May 2014
Dear guest,
Thank you for the great compliments on our staff. Hope you all come back soon!
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Georgia
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 May 2014

We chose this hotel because of its location close to the cruise pier from which we were supposed to depart on our Caribbean cruise. We literally could have walked across the street to board the ship. Being an older building, the hotel lacks some amenities of newer facilities, but its location is its chief asset. You don't have to take a taxi back and forth from another venue to visit the attractions in Old San Juan.
The rooms are clean and pleasant. We had a room looking our on another wall of the hotel but with a large closet, but our friends had a room portside with a glorious view of the bay with only a small wardrobe for clothing. Not a problem either way
Food was pricey. We did not eat in the hotel, but our friends dropped $50 for a breakfast buffet that was just average at best.
The staff was very helpful. I had to be rushed to the hospital for an emergency, and the staff helped us get a taxi, suggested the hospital where we should go, and were helpful upon checkout in helping the other one deal with luggage, more taxis to hospital, etc. We were very appreciative.
We would stay at the Sheraton Old San Juan again if/when we return to Puerto Rico.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Georgiabigfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 23 May 2014
Dear guest,
Thank you for sharing your experience with us here. Glad you enjoyed your stay and Old San Juan. Indeed everything is just walking distance at this location. Restaurant also has plenty of menu items for breakfast besides the Buffet. We hope you felt much better and enjoyed your cruise during the reminder of your vacation.
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Silver Spring, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

Loved staying here. Staff are great. Willing to direct you anywhere and make great recommendations. Location is great. Easy access to everything. Rooms are great as well. Pool is small but its a roof top pool with amazing views so cant complain. Casino is in the hotel so late after hours activity although it closes at 4am.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kakra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 23 May 2014
Dear guest, we are glad you enjoyed your stay with us as well as the late night activities. Old San Juan alone is alive 24 / 7. Hope to see you back.
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New York City, New York
Level Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 May 2014 via mobile

The casino was small but the location for this place is awesome. It's near the beach and all the restaurants. Had a wonderful time. The pool is small but service was good and they cleaned the room well

Stayed March 2014, travelled with family
Helpful?
2 Thank Su K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 22 May 2014
Dear Guest,
Thank you very much for your comments. Glad you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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