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Sheraton Old San Juan Hotel
Ranked #19 of 46 Hotels in San Juan
Juana Diaz, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Something went wrong!!!”
Reviewed 20 June 2014

I am pretty sure I initially booked by reservation at the Sheration Convention Center, but somehow my reservation ended up in this hotel, which I could not cancel, wonder why!

Noisy hallway, no electricity, no A/C, small pool, no parking. Only good thing, location. You can take a walk to Old San Juan.

Next time I will make sure I place my reservation where I truly want to go. Unfortunately, it will no be to this hotel.

Room Tip: Ask for a bay view, you have to pay more, but at least you will have a good view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Milton D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 24 June 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Apparently you experienced a city power outage. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2014

We stayed at this hotel for 2 nights and it was an absolute nightmare! Hotel had a "private party" both nights and the music was so loud it made our window shake (we were on the 6th floor). When I went to complain to the supervisor on duty "Marco". He looked at me like I was bothering him. He didn't even say "sorry". NEVER AGAIN will I book here. Over priced for a hotel that is OLD and needs much upgrade. Staff was snotty and very unfriendly.

Room Tip: Stay in the city of Carolina, Puerto Rico - AVOID this hotel.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Romina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 15 June 2014 via mobile

The hotel definitely has some issues. The hand me down decor, noisy rooms, and TV channels that don't always work. There are positives as well such as the spacious Jr Suite with water view, surprisingly good Palio restaurant, and the friendly service. The tipping point however is its location. Easy walking distance to all the sites & venues in Old San Juan. This was our first stay here but definitely not our last. We will be back soon and often.

Stayed January 2014, travelled as a couple
Helpful?
4 Thank CASE-JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for sharing your experience with us here. We are constantly improving our facilities based on our guests feedback. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgetown, Barbados
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 June 2014

Great location, spacious room, OK bed (could be better, honestly), a casino in the lobby and the charming old San Juan to explore right on its doorstep.

Not a place to spend the day in. Small pool, no bar by the pool although its a roof top and could be a much nicer space.

Price was good and the staff cordial. Didn't find any issues with AC, bathroom. Satisfied in general.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank thegabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for your review. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 June 2014

Stayed here prior to a cruise leaving out of San Juan. The hotel is very nice and the staff is excellent. Juan Carrillo really made our transfer to the ship effortless. We will stay here again on our next trip to San Juan.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Hope you enjoyed your cruise vacation as well.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
65 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 10 June 2014

We’ve stayed at Sheraton for 4 nights before our cruise. We booked a Partial Bay View room but we were quite disappointed with the small size windows that didn’t allow for much sight and that were also quite dirty – soforth poor visibility.

Room was quite spacious, clean, comfortable bed and quality linen. Breakfast was at additional cost (not cheap) and the selection was quite poor. Free WIFI.

The hotel is well positioned within walking distance to all shops, restaurants and attractions in Old San Juan. It is ideal for cruise goers given the walking distance to and from the pier.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AliO_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for sharing your experience with us here. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
allentown pa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 June 2014

The hotel was better then I thought the pool is small but it is on the roof and the view was worth it alone .the cruise ships dock right outside your window. Fun to watch them dock.wanted $25 a day to park your car I parked one half block away for $15 that is just the way I am wired.did not eat in the hotel too many places to go around the hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bobmAllentownPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 19 June 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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