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“Great Place! Best in San Juan”

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Sheraton Old San Juan Hotel
Ranked #20 of 46 Hotels in San Juan
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Place! Best in San Juan”
4 of 5 bubbles Reviewed 8 July 2014

BEST LOCATION IN TOWN!!!
No Good quality Room. Small swimming pool. even smell in the room.
but LOCATION! LOCATION! LOCATION!
At any place, you will be charged for parking so this is only place you can have daily activity with great places for meals, shopping and even for sight seeing!

Room Tip: always ask for good view. My room has some old smell but overall quality was ok.
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank twinmango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest! We are glad you enjoyed visiting Historic Old San Juan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,273 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (497)
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Kansas City, Kansas
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

My boyfriend and I stayed at the Sheraton Old San Juan the night of June 30th. We were making a brief stop in San Juan before continuing our trip in Saint Croix. We read many reviews before deciding on this hotel. Check in was quick and easy, although we were the only people in line. We paid for our stay beforehand so we just needed to sign and get our key. The room was great. We were on the third floor in a king bed room that overlooked the open roof area. They made it look quite nice to look out the window by putting a bunch of plant life on the roof. No beach view, but it was something, so I can appreciate that. The bed was comfortable, the shower great, the bathroom big. The hotel is right in Old San Juan, so a quick walk behind the hotel and restaurants and shops are all right there. Another reviewer commented on the small size of the pool, but when we went up, there were only a couple people there, making it easy to still swim and enjoy it. It overlooks the ocean and Old San Juan and is GORGEOUS.

Some minor issues: They were doing elevator maintenance, so only one elevator was working. The hotel is nine floors, so we were waiting for the elevator for about 5-10 minutes at times. They have stairs, but they lead to the very bottom of the hotel, and only lead outside. Not a pleasant walk up, or even a walk down. One side of the stairwell leads to the kitchen, so there is no way out at all. Another issue; there was a loud buzzing sound in our room. We only noticed it in the morning, but it was obnoxious to say the least. Kind of sounded like a train going right by. I believe it was coming from the closet. Wouldn't deter me from staying there again.

We didn't go to the casino, so I can't comment on that, but many people were there and looked like they were having fun. The front desk gives you a $5 coupon for blackjack if you're a fan.

Overall, I would recommend it. Taxis sit right around the corner of the hotel waiting for valet to call them over. Took just 30 seconds to get in one and head to the airport. I found the front desk staff to be incredibly pleasant and kind. There is no beach access, but Condado Beach is just a few miles away. If you enjoy chain hotels more than local places, I would recommend this one. We got a deal through Expedia, which made the cost much lower. The area is safe and beautiful.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TabNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest,
Thanks for the detailed review. We are glad you enjoyed your stay. We regret the inconvenience relative to the elevator out of service but because we listen carefully to feedback from ours guests, we needed to upgrade the elevators. We hope to see you back here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 4 July 2014 via mobile

Writing this review based on my attempted stay there, did not actually get to check into the room.

The good: location is nice, can walk to everything in old San Juan.

The bad: teeny tiny pool, no beach access, staff not helpful and everything was smelly and dirty.
We got upgraded to a suite due to our status but the early check in was not available as promised. Guy working the front desk was pretty useless and could not do anything without his manager being there.
Tried using the shower and bathroom in the locker room. Toilets were very dirty, even thought it was 7 am and they should have been cleaned the night before.
Would not recommend anyone staying there if you're looking for a nice tropical getaway.
We gave up on this hotel and went to the Caribe Hilton instead, very friendly staff and nice hotel with beach, pool, wet bar, etc.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank MAL0715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest,
Thank you for sharing your experience with us. We truly regret not being able meet your expectations during this stay and hope we do have the opportunity to deliver the quality service you are entitled to in a future visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
71 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 3 July 2014

I stayed here for a couple of nights in December '13. Unfortunately the room was pretty old and tired, the property the same way. The casino was small and a little depressing. Not too much I can really praise about the stay - if you find yourself in Old San Juan, try to stay elsewhere.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest,
We truly appreciate your feedback and are continuously working on improvements based on our customers feedback. We hope to have the opportunity to host your stay again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Mirage, CA
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

This was my first trip to San Juan. We only stayed for 1 night prior to our cruise departure. We arrived late at night and learned that it is not safe to be walking the streets late in the evening. We found this hotel to be well staffed and had security that insured the safety of its guests. Rooms were clean, modern, and well appointed.

The hotel is clean and in a good location to walk to many sights in Old San Juan. We spent several hours the next day walking the area and enjoyed the area. The cruise port is within walking distance.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jcrabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest!
Thanks for the feedback here. Glad you enjoyed your stay and we hope you also enjoyed your cruise vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Snellville, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

The hotel was very nice, with the exception of it not having a refrigerator and microwave. You could add it for a fee.. Also, make sure housekeeping does their job of replenishing bathroom supplies. Nothing like stepping out the shower to nothing.. (Ugh)

Room Tip: Ask for a Suite...
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  • Stayed May 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Tanika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest!
Glad you enjoyed your stay with us although regret that we did not replenish you toiletries on time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, New Jersey
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

The hotel is across the street from the (Carnival Cruises) Port. So was convienent to walk to and from. There was only 1 towel in the bathroom. They have a disturbing sign on the door to bolt lock it once your in. ? There was only 2 elevators that were crowded all the time. Pool is small but nice view from rooftop. We didnt eat here since there are resturants all around. Senor Frogs is right outside & CVS is nearby, The trolley bus we saw but it was always full and had to wait a while to get a seat. We ended up walking to the Fort.
I'd consider staying here again for a lower price as I feel $250/night is too much. Also since i prepaid online they do not give a reciept of paid full..even though they are quick to take your credit card when you check in.

Room Tip: Dont get a room by an elevator or you'll hear it all the time.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joann f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, 11 July 2014
Dear guest,
Thanks for sharing your experience here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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