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“oh well”

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Sheraton Old San Juan Hotel
Ranked #19 of 46 Hotels in San Juan
new york
1 review
“oh well”
Reviewed 5 August 2009

We stayed at the Sheraton for 7 days. I was a bit dissapointed on how small it was. We had a car so we had to have valet parking, you really dont have a choice there is no where to park. The parking is $20 a day so be prepared. The hotel was nice not great. We had some water damage on one wall in our room. The hotel has to really upgrade. The pool is on the roof which is a wonderful view but very small. It is in a prime spot for sightseeing. I would go back but not for a week.

  • Stayed July 2009, travelled as a couple
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    • Service
Helpful?
Thank sport4799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
newtown, pennsylvania
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 July 2009

We stayed at the sheraton for 3 nights and discovered the pool was under repair during our stay which was definitely a downer. The location of the hotel was great.

The lobby is just busy...the casino hits you right away on the right..the master staircase is in front of you and check in to the left. All staff were extremely friendly. I found the room layouts to be confusing. Everytime I got off the elevator, I could never remember which way to go to get to my room. It was sort of a triangle layout.

Overall, it was a safe, clean environment within wakling distance to everything.

Something to know is if you are a tourist and getting picked up to go on tours...the hotels in old san juan are the 1st tourists to be picked up and the last to be dropped off.

  • Stayed July 2009, travelled with friends
    • Value
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Helpful?
1 Thank babybear96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 July 2009

We spent 1 night in the Sheraton Old San Juan the night before our Royal Caribbean Cruise.

We found the hotel to be of about a 3 star standard. It served the purpose we wanted it for but I didn't see it as a hotel you would spend more than a couple of nights in.

We arrived at the hotel at about 11pm after a long flight. The taxi ride from the airport didn't take long although the traffic around the hotel was very bad and we were stuck in a queue for about 15 mins. We checked in smoothly and were given a free upgrade to the 'governers suite' which was nice. I feel bad passing comment as we were upgraded for free but I will mention a few things about the room in case you are thinking of booking that room. The room was huge with a seperate bedroom, bathroom, big lounge, dining area and 3 large balconys with a great view. It was nice but VERY dated. The decor was very tired and grubby and I wouldn't have been happy if i had paid extra for that room. There was a lot of traffic noise outside the hotel and we could hear car horns from the room at night. The pool on the roof of the hotel was small but we didn't have time to use it anyway. I felt that the hotel was nice and friendly but in desperate need of a refurbishment. As i said ,if it's only for one night it's fine and it was clean!

We ordered room service as it was late when we arrived, the food was nice but expensive! The whole hotel including the room rates are very pricey but I think this is common for San Juan with it being a cruise port.

The hotel was positioned right near the Carnival Cruise pier which would be ideal if you were cruising with carnival. The Royal Caribbean pier was over the other side, which we knew before we booked but it wasn't a problem to get a taxi and only took a few minutes.

The hotel is ideally located if you want to explore Old San Juan, like we did! We had a full morning before our cruise to look around and found it to be very charming. We explored on foot and visited one of the forts and walked to the cathedral and round the brightly coloured houses and shops. San Juan is really a beautiful place to visit.

The only major problem we had was when we arrived home and checked our credit card. There was a £16 charge on it which we had no idea what it was for. We paid for room service in cash when it was delivered including a tip and had nothing else while we were there! After sending numerous emails to the hotel i have heard nothing back!

If you have any questions about this hotel or san Juan please contact me and i will be happy to help

  • Stayed January 2009
    • Value
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Helpful?
2 Thank Alison1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2009

My Family and I stayed at this hotel for just one night. We were going on a cruise the next day. From the time we checked in with Front Desk to the time we checked out, the experience was the best. For 6 rooms to checkin at once, we were checked in within 20 mins tops. We went straight to our rooms, changed clothes, and went walking the grounds of Old Dan Juan. Let me just say night time, Wonderful. From the restaurants to the shops, everything was awsome. Our rooms were on the 7th floor with a beautiful view of the water and cruise docks. I was very sad that I had to leave the next day on my 7 day cruise. But, whenever I do the cruise again, I'll definatly stay here.

Rooms: Excellent!
Bathroom: Clean
Service: Excellent!!!!!

  • Stayed May 2009
    • Value
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Helpful?
Thank Flutterby02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 July 2009

We, a family of 5, stayed at the Sheraton Old San Juan before and after our cruise. The hotel it's self is very nice and the room was comfortable. Unfortunately, the staff needs to work on their politeness. The reception staff was the worst I've encountered in a long time. They weren't really outwardly rude, just snide and uncaring. For example, we had booked online in a room that said it was a suite; when we arrived how ever we were told that in fact we had booked a jr. suite. Even when I showed her the paper work confirming our reservation in a suite she didn't believe it. Finally, after 10 minutes of this going back and forth she gave us the regular suite. Now, I'm pretty sure it was the smallest suite in the whole hotel but it worked for our short stay. The same thing happened during our stay after our cruise, with a different receptionist no less.
The other thing I found odd is that if you are under 18 (like our 3 boys) the only way you can get to the burger restaurant located in the hotel is to go and walk around the outside of the building. So if you have children and want to eat there but it happens to be raining you better have an umbrella.
All in all though for our quick stay before and after the cruise it was a good stay. The hotel was good and the location can't be beat!

  • Stayed June 2009, travelled with family
    • Value
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Helpful?
2 Thank janabm81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nor-Cal
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 2 July 2009

We stayed at this hotel prior to our caribbean cruise and post cruise prior to flying back to Nor-Cal.
1.Location ,Location,Location-Right in the heart of Old San Juan,all the great shopping,walking distance to the Forts of El Morro and Christobal -a stones throw to the Carnival embarkation pier.
2.Grreat service-as a longtime SPG member check in was a little crowded on cruise sunday -However George at the front desk provided us with excellent service and upgraded us to a suite-Nice!
3.a 5 minute cab ride to the Pan Ameician pier for Royal.
4.The Casino
5.The live music in the Casino
6. A bell staff that never dropped the ball-no fiascos

If our expecting a expansive property such as Westin -this is not a resort
If you need a great pre or post cruise stay this is your property

  • Stayed June 2009, travelled with family
    • Value
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Helpful?
1 Thank mex25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 20 June 2009

We stayed at this hotel after a cruise. If you are cruising via Carnival, you won’t find a better hotel location as the Sheraton is across the street from the cruise terminal; while many others were waiting at the terminal for cabs, we took our luggage and walked one block to check-in.

Check-in was busy but efficient. We arrived eight hours early (from our cruise) so our room wasn’t ready (of course, we didn’t expect it to be since it was 8:00 a.m.), but we checked-in and our bags were kept safe until our return that afternoon. Most of the people in the lobby seemed to be doing exactly what we were doing so even though it was crowded, we waited ten minutes tops.

Our room was surprisingly large. We booked via Priceline and paid $98.00 for a Sunday evening. The bed was comfortable. Everything in the room worked the way it should and we were very pleased with our evening at the Sheraton. The rooftop pool was small but clean and what a view! I’ve included several photos so you can see for yourself.

We had the best dinner at Palio, the hotel’s restaurant. We sat outside on the terrace and not only was the food delicious but the service was impeccable.

Checking-out consisted of calling down to let them know we were leaving and then when we reached the lobby, a doorman hailed a taxi for us. The entire stay was painless from start to finish.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank childfree_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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