As an SPG member I was directed towards this hotel for my last night in San Juan before departing back home. I had booked a suite as quoted with a "beautiful city view of historic old san juan." I was expecting a lovely view with a nice view of the city and port. I was looking forwarding to relaxing in this city in my nice suite. Instead I was given a "suite" that just felt like a dark gloomy basement. The "historic city view" was a giant parking structure 5 ft outside the window. It was by far the most misleading room description I have been given in my 100+ hotel stays this year. I gave the hotel the opportunity to rectify the matter but nothing was done. They had no rooms to move me to and could only offer a small credit towards the $319 I was originally quoted. Keep in mind they ALSO charge a $25 service fee and TAXES on top of that. The hotel is a joke with no real management. I will be filing a formal complaint with SPG corporate. Unless you are boarding a cruise ship, DO NOT STAY HERE!!
Your vacation will be ruined. What pissed me off the most was the front desk who was quite aware how misleading the description was. The bellman told me they get such complaints daily. DO NOT STAY HERE!!! Its a dump!!! No better than a motel 6.

Excellent location for post cruise stay. We walked across the port with our luggages. The room was not ready; but, the bell service was great. The room is clean and comfortable.

I hate writing negative reviews, but there is little to compliment about this hotel. The lobby constantly smells of grease and fried food (not sure why). One of the two treadmills was broken and when we reported it to the front desk, they shrugged. One morning we were awoken by the maid service before 8 a.m.; the next day they never came. We had to call the front desk three times that evening before someone came to drop off clean sheets and towels (though they did not offer to make up the beds or clean up).

Other anomalies about this hotel include barking dogs in the hallways in the early morning(?); lots of small unsupervised children screaming in the gym and the pool.

Because I have the Starwoods Credit Card, I typically stay at Starwoods properties (LeMeridien, Sheraton, W, etc.) This one felt more akin to a motel than a multi-star hotel.