We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice but noisy” 3 of 5 bubbles
Review of Sheraton Old San Juan Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Sheraton Old San Juan Hotel
Ranked #20 of 46 Hotels in San Juan
little rock, arkansas
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice but noisy”
3 of 5 bubbles Reviewed 4 November 2010

The hotel is OK. I upgraded to a suite for business reasons. The clerks at the front desk were difficult and did not want to accommodate the request even though they had the space and I wasn't asking for a free upgrade (and note to clerks - you should be careful about assuming that your guests can't understand Spanish...). The hotel was very noisy. Part of that is street noise which can't be helped. Part of it was guests who decided on one night to have an extended conversation outside my door. During the day the cleaning personnel were very noisy, talking and banging doors. Not a good place to get rest. A bright note: a clerk named George was exceedingly kind in giving advice about restaurants and drawing directions for us. The location is excellent for visiting the Old San Juan area. It becomes very crowded when the cruise ships are in port. The hotel food? Save yourself some grief and eat somewhere else.

  • Stayed October 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pjcasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,230 reviews from our community

Traveller rating
    593
    883
    492
    143
    119
See reviews for
521
981
93
149
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (488)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Laval, Canada
2 reviews
4 of 5 bubbles Reviewed 3 November 2010

We were on holidays and wanted to stay close to resto and bars. The hotel is very well situated to everything. The check-in was really good, and when we had an issue with our room, they found another room right away. Be careful when asking about tours, they tend to want to "Sell" tours. The bus terminal is just 3 minute walk, and the ferry to the Bacardi factory is across the street. We stayed for 5 nights and would go back to this hotel

  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sgt_Gbabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
3 of 5 bubbles Reviewed 31 October 2010

Terrible check in experience. Crowded and slow. Check out even worse frobt desk asked to leave the spg line and go to the end of regular line. Room was clean but had no personality, it could be a holiday inn express. Would probably avoid going back.

  • Stayed October 2010
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mmparise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, USA
2 reviews
4 of 5 bubbles Reviewed 20 October 2010

I bid on the hotel stay online at priceline.com and they were the hotel that was the best deal and the hotel room overlooked the water and we could see the ocean from the room. It was comfortable and very clean. The staff was attentive and helpful the only downfall was that waiting for the concierge service and the valet was a little long but thats because the hotel seemed packed. Also there was a downstairs Casino on sight and a restaurant as well. I liked it for the price =) Also the pool on the roof was pretty cool =)

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Avila0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
135 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 15 October 2010

Right across from the cruise port and in the center of Old San Juan - I would definitely stay here again after our 2 night stay.... There were some deficiencies though - no luggage assistance upon our taxi arrival - and no offers for a luggage assist up to our room (we had 3 heavy bags). We got a suite facing the port and it was quite nice..........though the room next door was getting upgraded and caused some noise problems. We did not try out the hotel restaurant simply because all the major restaurants were literally within 2 blocks from us! Free internet of course and the property is within walking distance of everything in town.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JD1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, AR
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 13 October 2010

Rather than have an over night layover back in the states, we opted to fly from St. Maarten to Puerto Rico for an evening (1 hour flight). Our arrival time afforded us time to do a little sight-seeing, grab some dinner and enjoy the hotel's amenities. Check in was easy and the service was terrific. Both our rooms were clean, stocked with nice toiletries and the bed was extremely comfortable. There was a large casino on the bottom floor but it could not be heard and we were on the third floor.

The hotel's location allowed us to comfortably walk around Old San Juan, shop, eat and enjoy a bit of nightlife. When done touring the city we enjoyed the hotel's roof top pool. Later that evening we even enjoyed some room service. All in all it was a wonderful way to end our vacation.

  • Stayed October 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tourtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 October 2010

We originally tried to book to say in the other Sheraton in Puerto Rico, the one near the convention center but told it was overbooked and that the one in Old San Juan was the "sister" hotel and was comparable. Upon arrival to San Juan it was raining, the door man saw us arrive did nothing to offer us in the way of helping us with our luggage or offer an umbrella. Check in went smoothly, attendant was friendly. No assistance to bring luggage to our room. Elevators and hotel already looked outdated, but still trying to be positive and make the most of our stay. Elevator door opens and ugly, dingy turquoise rugs greet us. The hallways smell. Room had minimal outside light, no closet only a wobbly armoire to hold our clothes??? We left our luggage and went to lunch thinking we would calm ourselves and again try to make the most of our stay. However when we came back to the room we decided to check out, it was just unacceptable and did not want to ruin our stay anymore. We called again, and due to the fact that it was raining, the other Sheraton had cancellations and were able to give us a room. We checked out and informed the front desk why we were unhappy, how we were misled into believing that both Sheratons were comparable and also there really was not that much of a price difference between the two. We knew when we booked that since we prepaid, it was a no refund policy. However, we literally stayed in the hotel for about 2 hours and were going to spend our money within the same company. Sheraton did nothing in the way of offer us any form of compensation, refund or apply any of what we paid to our new room. The only positive for this hotel is the location which is right by the port. Also please tell your staff of young adults hanging out in the desk with the computers in the reception lobby to not assume people do not speak nor understand spanish. Very unprofessional.

  • Stayed October 2010, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kaylasaunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
1.8 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
4.0 of 5 bubbles 6,657 reviews
2.4 mi away
Condado Vanderbilt Hotel
1.6 mi away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 bubbles 2,612 reviews
3.3 mi away
Doubletree by Hilton San Juan
2.1 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
3.5 of 5 bubbles 4,540 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Old San Juan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Prestigia and Hotels.com so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing