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“Great Location”

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Sheraton Old San Juan Hotel
Ranked #20 of 46 Hotels in San Juan
Orlando, Florida
Level Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great Location”
4 of 5 bubbles Reviewed 12 November 2010

Arrived at the resort late in the evening. Bell Service was good, check-in was speedy and room was a bit on the smaller side but nicely decorated and most importantly clean. The hotel appears to have gone through a rehab recently. Workout room is average size and rooftop pool has great vistas and is average size. We had a room that overlooked the water. The only complaint was a little bit of noise coming from the rooftop air conditioner from the next building.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orlando_Fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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International Traveller
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 November 2010

My husband and I stayed 5 days to celebrate our anniversary. We were upgraded to a city view room. Not much of a view but it was a larger room with a sitting area as well as a bedroom. The bed, pillows and linens were wonderful. We slept well except for the fact that the room has shutters that allow the day light in even when they are closed. The room and hallway had a stale smell but we went to a nearby store and got a few things to freshen it up to our liking. We had an issue with the hot water not being hot enough but it was resolved after 3 requests. Note: The rooms do not have microwaves or refrigerators. Don't use the valet. We spent more money for valet parking than we did for the price of our rental car. Use the deck. It's a little inconvienient but it will save you. All in all...the stay was nice. My husband enjoyed the casino!

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 0mandy_mae0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mi
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 9 November 2010

I purchased the room via priceline at a bid of $100.00 per night. Stayed 2 nights. Hotel is located right at the port for Carnival Cruise Line which was great as I stayed 2 nights prior to sailing. You can actually walk to the pier if you do not have much luggage and can walk a distance. However I took a taxi. $10.00. Service is great especially the doormen. There is a trolly stop 1 1/2 blks from hotel which is free. There are 2-trolley routes (2-buses), 1 trolley is enclosed which will take you to all the shopping in Old San Juan. You can hop off/on throughout the route. The bus run frequently!! The other trolley route, an open air trolley will take you to all the historical sites, i.e. the fort, museums, etc. Both of the trolley begin and end at the same location wihich is 1 1/2 blks in either direction of the Sheraton. There is a great restaurant behind the hotel called Latin Roots with great food. You must try the Roasted Pork which you will see a whole pig roasting in the window. You can get a combo which is 1/2 lb. pork and 2-sides for $12.00, or 1/2 lb meat only for $8.00. Inside the hotel is Chicago Beef Co. with good burgers if you must eat at hotel. The swimming pool at the hotel is on the roof with and excellant view of the Bay and the ships. Its great for enjoying the sun and relaxing and a nice pool and whirllpool. Very nice and quaint. Finally, the room was nice size and the beds at the Sheraton are really comfy. There is a casino at the hotel also if you are a gambler and they serve free drinks while gambling. I would highly recommend staying here if you want to be in Old San Juan. Great location, and great accommodations!!

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank traveling1mi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
little rock, arkansas
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 4 November 2010

The hotel is OK. I upgraded to a suite for business reasons. The clerks at the front desk were difficult and did not want to accommodate the request even though they had the space and I wasn't asking for a free upgrade (and note to clerks - you should be careful about assuming that your guests can't understand Spanish...). The hotel was very noisy. Part of that is street noise which can't be helped. Part of it was guests who decided on one night to have an extended conversation outside my door. During the day the cleaning personnel were very noisy, talking and banging doors. Not a good place to get rest. A bright note: a clerk named George was exceedingly kind in giving advice about restaurants and drawing directions for us. The location is excellent for visiting the Old San Juan area. It becomes very crowded when the cruise ships are in port. The hotel food? Save yourself some grief and eat somewhere else.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjcasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laval, Canada
2 reviews
4 of 5 bubbles Reviewed 3 November 2010

We were on holidays and wanted to stay close to resto and bars. The hotel is very well situated to everything. The check-in was really good, and when we had an issue with our room, they found another room right away. Be careful when asking about tours, they tend to want to "Sell" tours. The bus terminal is just 3 minute walk, and the ferry to the Bacardi factory is across the street. We stayed for 5 nights and would go back to this hotel

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sgt_Gbabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
3 of 5 bubbles Reviewed 31 October 2010

Terrible check in experience. Crowded and slow. Check out even worse frobt desk asked to leave the spg line and go to the end of regular line. Room was clean but had no personality, it could be a holiday inn express. Would probably avoid going back.

  • Stayed October 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mmparise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, USA
2 reviews
4 of 5 bubbles Reviewed 20 October 2010

I bid on the hotel stay online at priceline.com and they were the hotel that was the best deal and the hotel room overlooked the water and we could see the ocean from the room. It was comfortable and very clean. The staff was attentive and helpful the only downfall was that waiting for the concierge service and the valet was a little long but thats because the hotel seemed packed. Also there was a downstairs Casino on sight and a restaurant as well. I liked it for the price =) Also the pool on the roof was pretty cool =)

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Avila0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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