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At Wind Chimes Boutique Hotel
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Reviews (617)
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All reviewsboat barsister hotelpuerto ricocloser to the beachold san juanocean parkceiling fansmall poolbebo's cafesun deckoutdoor barshort walk to the beachsmall hotelhot tubrented a carbeach towelstwo blocks
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234 - 239 of 617 reviews
Reviewed 5 September 2013

This is a very small hotel with maybe a dozen rooms or so. There are actually two different buildings about a block apart--one is newer and closer to the beach while the other is older and much more quaint. I much prefer the older part of this hotel--in this section, the rooms are all different and generally face an internal courtyard. There is a very nice (but small) poor that really makes this hotel special. I have stayed here twice over a period of about 5 years. I wouldn't think of staying anywhere else in San Juan--actually this is in Condado, a nice residential section of San Juan.

Room Tip: The restaurant is somewhat new and expensive. It is located in the building nearest the beach. I would skip the restaurant...
  • Stayed: December 2012, travelled as a couple
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Thank DainyRays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

Perfect stay! Staff was very personable and helpful. Close to many attractions especially beaches, yet very private and quaint. Many affordable but good restaurants nearby to taste their lovely cuisine.

  • Stayed: August 2013
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Thank OHTraveler101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

I lived in San Juan for many years and this was my come back trip to see friends again. What a surprise with this little hotel in the heart of Condado and 1/2 a block from Carolina beach!!
Price performance excellent. We had a double bedroom in the main building. Although the room was facing the street, it was very silent.
Car is not needed if you plan to explore Condado. You can catch a bus to Plaza shopping and Old San Juan.
The small pool is very convenient for a relaxing bath after the beach.

  • Stayed: September 2013, travelled with family
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Thank Roberto324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013 via mobile

A surprisingly complete little place with its own pool and cute bar. Rooms were comfortable and quiet. Beach was just a short block away, great for a morning run and swim. A good value for the money compared to the big impersonal hotels in the area.

  • Stayed: August 2013
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Thank OjaiRandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

My husband and 2 kids stayed in this hotel earlier this month. The hotel is located in a relatively safe and trendy area of San Juan, Puerto Rico. We had a rental car. As we pulled up to unload, we had to unload very quickly because the main entrance to the hotel faces a high traffic street and there is no place to park the car, we had to drive onto the sidewalk just to unload our suitcases.
The hotel itself has virtually no parking - maybe 4 spaces, so forget about feeling as though your car is safe. We had called a couple of days prior to arrival and the receptionist was rather rude in telling us that we should just find parking on the street and that this is easy to find. When we asked him about how safe it is to park in the area, he proceeded to tell us that he couldn't control what goes on in the surrounding area. We did find parking about 2 blocks away from the hotel in a dark street. Luckily, the car ended up being Ok. The clerk who checked us in on arrival initially offered to give us his parking spot on the street next to the hotel when his shift ended, told my husband to be at the main desk at 10:30 p.m. but left early without waiting for my husband or having the courtesy to call our room.
The room itself was nicely appointed but small, with just an end table on which a lamp took up most of the space. Not much room to set our suitcases. The bathroom was tiny, not convenient for helping the children get ready for their showers. In the morning, we found that the windows were not tightly shut and there were no screens - luckily no mosquitoes or other bugs got in the room. That morning we also were awakened by inconsiderate staff who were talking very loudly just outside our room. The hotel staff did take the effort to leave an envelope on the night table reminding us that "housekeeping makes a great effort to keep our room clean and safe, and that tips were appreciated" - the same staff that awoke us at 7:30 in the morning. We normally make an effort to tip the housekeeping crew at all hotels, but resented the fact that they were asking us to tip for a service that is expected as part of the hotel stay. The hotel room locks don't have electronic keys, rather traditional metal keys, and we had to sign a paper telling us that for lost keys there was a $150 charge.
We booked the hotel through an online booking engine. When we examined the hotel bill - to add insult to injury - we realized they had charged us $171 for "taxes and hotel fees" (for a 2-night stay); by then it was too late to cancel the reservation. When I asked the hotel clerk on checkout about the charges he said it was all from the online booking place. When I called the online booking place, they revealed that the hotel charges $62.50 per night for additional "adults" in the room, even though we clearly listed "2 adults and 2 children" when we made the reservation. The online booking place was understanding of the situation and extended us a refund to cover this unreasonable charge. Otherwise, the hotel would have cost close to $400 for 2 nights with NO PARKING. Maybe this hotel is well suited for couples who arrive with NO children and NO vehicle. For families, it was not worth it. After spending a week in Puerto Rico, we came back to San Juan and we stayed at another hotel that we thought was a much better value - just about 4 blocks from this hotel - with much bigger rooms and available covered and secure parking.

  • Stayed: August 2013, travelled with family
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5  Thank Sergio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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