We were staying at this place just because it is close to the airport; we had a 7am flight from San Juan. We were winding up our PR trip and thought we'd stay close nearby the airport.
There was some confusion about our reservation; we had mentioned we were 3 adults while making the reservation on Booking.com and yet, we were assigned a room that was mainly for 1 person but 2 could fit in. The person at the front desk mentioned that this was an error from their side but didn't explicitly say how he'd fix it. He gave us 2 options: 1) pay $25 for the extra person BUT he still wouldn't provide an extra bed. 2) pay $60 more for a villa.
Given how they had messed up, he reluctantly agreed to waive the $25 charge. When we saw the room, we realized just how tiny it was. We asked for the villa, he said he'd charge us $60 more. We thought it would make more sense to explore other places since he was asking us for $170 and we were staying there for less than 12 hours. Once we got in touch with Booking.com about cancellation fees etc., this guy's ego flared up.
He said we'd now have to pay the $25 fee for the current room; he also said the villa he was earlier offering us was now not available and a more expensive one was. That was $190. His words, "That offer was valid 30min ago, not now."
Even the mightiest Kings of the world would have a lower ego than this dude.
And the room.. a silly joke. The bathroom was the size of the matchbox. People living in Manhattan, if you want to feel good about the size of your bathroom, visit this hotel. It is probably 3 ft by 6 ft. You can take a shower only if you stand still; when you use the toilet, your knees will hit the basin.
Possibly, the best way to screw your vacation.
- Official Description (provided by the hotel):
- Once you arrive, the warm welcome of our Staff gives you a glimpse of why Oceana has become the most popular Inn in San Juan, in a prime address, one block from famous Condado Beach, offering the best value for money. Oceana features comfortable Guest Rooms plus Studios and One-Bedroom Suites equipped with full kitchen, very roomy to accommodate up to 6 sleepers. Breakfast, parking and Wi-Fi are always free. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, Evoline ltd and Cancelon so you can book your Oceana Hostal Playero reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Oceana Hostal Playero Hotel San Juan