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“A great place to stay!” 5 of 5 bubbles
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
Ranked #10 of 46 Hotels in San Juan
San Francisco, CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A great place to stay!”
5 of 5 bubbles Reviewed 1 January 2012

We came to San Juan for a destination wedding and chose to stay here instead of the wedding hotel. We are so glad we did even though we had to walk back and forth to see the other guests for the 5 nights we were here. Rooms were comfortable, service was excellent, and the fresh cookies was always a huge bonus. It was also super convenient to have the 24 hour SuperMax across the street.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ekrauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,660 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
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Hanover, Maryland
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

Stayed at the hotel for a night pre-cruise. Hotel was very nice overall and quiet. Hotel staff was very friendly; check-in and check-out were a breeze.

I had called down to the hotel a couple of months before inquiring about a kayaking trip and the hotel staff took care of everything, called me back the same day to let me know it had been confirmed. The evening of arrival the excursion company picked us up and dropped us off at the hotel.

Rooms are very nice, much more pleasent than I was expecting, I especially liked the fact that the room we had had a large shower and no bathtub. The hotel had Aveda products in our room as well.

The room also had a trundel bed that we needed (think it pulls down out of the wall), I will say that when it is pulled down it does make the room more 'cozy' as there is not alot of floor space.

There was a desk, chair, and flat panel HDTV all in the room. No issue with noise during our stay.

The pool area seemed very nice and clean. The fitness room is located right off the pool and has large glass windows looking onto it.

I would stay here again.

  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Preston71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlands Ranch, Colorado
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

Great place to stay on business. I wouldn't recommend for families only because it is in a strange neighborhood. There really isn't much shopping within walking distance.

Although it is only four blocks from the beach, I wouldn't recommend walking unless you are familiar with and comfortable in PR. If you have a car, there's a ton close by. Although the property is not beachfront, as a guest, you have access the beach at any other Hilton property in San Juan.

The parking structure is pretty inconvenient. The entrance in located around the block so it is worth paying for valet.

Gym is clean and has newer equipment. Four solid restaurants close by but all are a bit $$$.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ICUHEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irving, Texas, United States
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

I chose this hotel mainly bcos of its reviews & have to say it was all up to the mark. We had a very good experience while we stayed at this hotel for 5 nghts & 6 days.... it's located right in the heart of the city next to the main highway making all places very accessible from here... old san juan is a 5-7 min drive from here & one route is to take the highway, the other one runs parallely right next to the condado beach & there are some great eateries on this road all this makes the drive a good one. There are some good dining option right around the hotel building too.... SILK - an oriental cuisine is right next to the hotel & is very good.... then there is Bebo's cafe which serves good authentic puerto rican food... Apart from that the hotel itself also is very neat with well decorated rooms & well maintained facilities (hot tub, pool etc.) - the parking is a little walk which is very common in San Juan!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Romila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arecibo, Puerto Rico
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 December 2011

This place is great but the beds are extremely hard and small. Their "Queen Size" bed is as big as a standard "Full Size" bed (54" x 75") which they say its their "Queen Full Size" bed.

Note: A standard "Queen Size" bed is supposed to be 60" x 80".

Room Tip: Ask for the bed sizes and try to determine if the bed offered is a standard size or "their"...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HotelRestaurantRater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 bubbles Reviewed 28 December 2011

The hotel, pool area and room were gorgeous. We stayed 4 to a room, using the bed and also a Murphy bed. There were no blankets provided for the pullout bed, only 2 chairs on which to sit, and coffee enough for only 2 people. Several requests for ashtrays, towels, coffee, and blankets went ignored for several hours. In a non-smoking country, it was great to find a hotel that still allows smoking, (so you'd think they'd provde ashtrays) but the service was disappointing. Next time, we'll opt for a hotel known for great service and we'll step outside to smoke. Hope this was helpful.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TorontoLisaLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, 29 December 2011
Hola TorontoLucy,
Thank you for your review. I am happy to see that you we were able to accommodate you with a smoking room. However, I am sorry to read that we did not deliver you the excellence in service that we are known for. I would very much like if you would contact me at bo.bramsen@hilton so we can work on improving in these areas.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 27 December 2011

My boyfriend and I stayed here 2nd week of October for 3 days and had a wonderful stay. Rooms are modern, clean and the beds were very comfortable. The welcoming cookie was definitely a nice touch aside from the excellent customer service! I agree with the previous review about the bathroom flooding from the excess spillage from the shower. But, that did not prevent us from having a great time!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mauikit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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