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Doubletree by Hilton San Juan
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Reviews (2,988)
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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Reviewed 1 December 2013

We loved this hotel for our pre-cruise stay. The modern decor and attentive staff were a delightful surprise. After checking in we were given hot, fresh-baked, chocolate chip cookies that were delicious! As with all quality businesses it's the little things that count. Our only caution is to be aware of the additional fees. We were charged a 10% room tax + 18% service fee, which means the price was upcharged 28% from the price quoted by Priceline! That's a hefty difference.

  • Stayed: November 2013, travelled as a couple
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1  Thank Margie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

The hotel was a little small for our needs with a Murphy bed used for the second bed. However, the location was pretty good with a grocery store next door. It was also a few blocks from the beach. With kids, it was a little annoying bathroom. However, the decor and rooms seemed to be updated and looked new.San Juan is not an easy to travel by rental. We had a hard time with GPS. When we were lost, we called the hotel to ask for directions. We were on hold and did not get any help from the hotel since we were put on hold.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Vinit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 5 December 2013

Hola Vinit K,
I was happy to read that you and your family liked the location of the hotel across the street from the 24-hour supermarket and 5 minute walk to the beach. I do apologize that you were not assisted properly with directions to our hotel. We are working on fixing how GPS shows our address erroneously . Our coordinates are 18.450978,-66.064686 and can be entered into any GPS. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

The Doubletree by Hilton hotel in San Juan, is in a central location in this the island's capital. Very clean accommodation with all the usual facilities in rooms, with comfy queen sized bed. Large flat screen TV and microwave as well - handy if you want to pick up something tasty from the large supermarket situated across the road from the hotel, and warm it up. Staff at hotel very friendly, helpful and pleasant. Nice gardens and pool in grounds. Old San Juan is just a $15 cab ride away, with all the historic sites. There is a wonderful free hop on/off trolley for tourists in the old town. If you ride a complete circuit it takes about an hour - well worth doing to give you a basic orientation of the old city and sights. Thoroughly enjoyed our visit to San Juan and the Doubletree.

  • Stayed: November 2013, travelled as a couple
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1  Thank KenS92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

Stayed 2 nights following a cruise holiday. Well situated on a main road but traffic noise was not a problem. 5 minutes walk from the hotel,via a park took us to the long beach-ideal for a nice walk along the sand or the sea.

Supermarket opposite the hotel very good and also has a bank, so you can change currency there.
Staff at hotel very pleasant and helpful. Food and drink we had were good and not too expensive.

Altogether a good stay - only problem was it was too short! Gives us an excuse to return to San Juan.

  • Stayed: November 2013, travelled as a couple
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1  Thank JanB91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Stayed here yet again after a transatlantic cruise from the UK. We arrived at the hotel from the cruise ship about 8.00am and were allocated a room shortly after 9.00am. Brilliant service from a very friendly receptionist. Room was clean and more than adequate for our needs.
We decided to eat dinner in the hotel, and on going to the dining area, noted that we were the only two people there. Friendly waitress took our order, and while we were waiting for our food, the restaurant started to get busier. Almost an hour later, our food was delivered to the table. Seemed to us that carryout food was also being served from the dining area. Our wait was really unacceptable and several people who came into the restaurant after us became quite angry at the length of time it was taking for their food to be served. Two ladies at the next table to us were offered complimentary drinks, so the staff knew there was a problem. This is the only thing that stops us from giving the hotel an excellent rating.
Breakfast next morning was buffet style and very good.
Will stay here again if we are ever back in San Juan.

  • Stayed: November 2013, travelled as a couple
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2  Thank GlasgowRobbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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