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“Disappointed considering the price”

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Doubletree by Hilton San Juan
Ranked #11 of 46 Hotels in San Juan
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointed considering the price”
3 of 5 bubbles Reviewed 3 January 2014

Our room (double with Murphy bed) was so tiny that once the Murphy bed was extended, there was no floor space whatsoever. The bathroom had very "high design" glass walls which meant that you could not turn the light on at night without waking sleeping companions, plus it had no fan. There is no airport shuttle at this hotel which seems like an obvious service (taxi to the airport starts at $17 plus bag fees). Considering the cost of this accommodation, I was not impressed.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (368)
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English first
Germantown, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

We stayed 5 nights at the Doubletree in San Juan 12/25-12/30/13. This was our first time in Puerto Rico, and while the hotel was not on the beach or in a "resort" area, it was in very close proximity to the beach and Condado areas. The 24hr grocery store across the street was fantastic- we ended up usually only eating one meal "out" per day, saving a lot of money. The pool and hot tub areas were very nice as was the fitness center. We didn't eat at the restaurant, but went to the bar one night for drinks and the staff were very friendly. We had a room with a Murphy bed for the kids- which worked out fine as we put it up each morning and had plenty of space in the room to move around. Overall, we really enjoyed this hotel and would definitely consider staying here again if we were back in San Juan.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We were not originally planning on staying in San Juan, but a bug infestation at our condo somehwere else forced us to relocate during the peak week of Puerto Rico's tourist season. I called everywhere, hoping to be on the beach. The only hotel with an opening was Doubletree. Well, we got really lucky. The Doubletree is awesome. We walked into the lobby after three days in a horrible place, and I instantly relaxed. The Doubletree is in a very walkable location, and we walked to several great restaurants. (Blonda, Pinky's and Ummo- one more on Calle Wilson traditional PR food can't remember name) The Cafe Pierre in the lobby was good for dinner as well. We had a pool view room with a king bed in the garden wing which is smaller and quieter- only two floors. Our room was very large, and immaculate. I was so happy. I am a little crazy, so I always pull back the sheets and do a bedbug check. I pulled back the sheets, and it was the cleanest mattress I have ever seen in all my years of travel. We used the pool daily, and it is lovely. My only suggestion is to play some background music to cover the humming of hotel machines. I would absolutely stay at the Doubletree again. The rates are so reasonable considering the location and the rooms. We loved it.

Room Tip: If the rooms with balconies in the garden wing are available, get them. They open into an outside po...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank momwantstotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Rico
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

Not sure why this hotel is #2, but its a great place to spend a couple of days. A long walk to the beach, but you can use the beachfront property of la Concha Hotel. Not sure if I like the weird bath door set up in the room. Other than that, I will go back.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Viajero736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

We really liked this hotel. Upon check-in, we were given two delicious cookies. We asked for some directions in the neighborhood and got informative answers, which was excellent as this was our first trip to San Juan. The pool area is gorgeous and there are lots of nice seating areas both in the lobby and outside the front doors. Our hotel room had high ceilings and big windows. The bathroom was well-appointed with Crabtree and Evelyn Citron toiletries. Shower had two shower heads and was very spacious. The only reason I haven't given the hotel full marks is that it's a bit far out from old San Juan. It's a flat rate $17 taxi ride to get into the city. You can take a local bus (bus stop is right outside the hotel) but we waited over 45 minutes for it to come so that's not a great option.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mermaid929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 1 January 2014

Doubletree Hotel - Avenida de Diego, San Juan Puerto Rico

My husband and I arrived on an early morning flight on December 28. Although I had requested for an early check-in, we weren't lucky. Word of advise, if you're traveling during peak or holiday season, don't opt for an early arrival. Unless you are one of those who hit the ground touring on the day of arrival, you'll probably be like us stuck in a hotel lobby waiting for room availability. In fairness to Doubletree, standard check-in is at 3:00 pm. We were given our room at around noon.
We stayed a total of 3 nights. Our room was clean; toiletries provided were from Evelyn and Crabtree. Wifi in the room had strong connection. This was a big plus in my book since I use my Ipad a lot. Hotel staff were personable and courteous.
Another plus was the SuperMax grocery right across the street. The grocery is open 24 hours and has a deli section that serves breakfast until around 10 am then switches to lunch entrees. After 8 pm the warm food selections are limited to pizza and roast chicken (similar to what's sold at Safeway). Cold deli selections consist of salads, wraps and cold cuts sold by the gram. Liquor , wine and beer selection is quite extensive although I did notice that Johnny Walker, Jack Daniels and sake were $10 to $15 higher than prices in mainland USA.
In a corner section inside SuperMaxwas a small Banco Popular banking center with an ATM machine. In Puerto Rico, there are no bank locations for Bank of America, Wells Fargo, Chase, or Citibank. This was an "ah hah" moment for me considering that Puerto Rico is a US territory and the national currency is the US dollar. Your only means to access cash is through Banco Popular or generic ATM machines. Transaction fees vary; my transaction fee set me back $4.
There are a number of restaurants within walking distance of the Doubletree. The more popular restaurants and nightlife are on Ashford Avenue a longer walk from Doubletree. If you're looking for a livelier night scene, the Doubletree may not be an ideal location (opt for Candado Hilton, Radisson, or other hotels lining Ashford Avenue.
Doubletree is also quite a distance from the airport or Old San Juan. I noticed that the cab drivers did not use the meter. Cab fare between airport to Doubletree was $21. Cab fare to Old San Juan was $18; return trip was $15.
All in all our stay at Doubletree was pleasant. Our bill included a resort fee (fully disclosed by the hotel) which we did not use. I would consider staying here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sycalopz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis, MO
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

Greeted with warm chocolate chip cookies! That is the way to my heart! Great location for the cruise port . Room was very nice , with lots of updates, clean, coffee maker , well worth the money for staying in San Juan.
Great service, staff was very helpful in getting us a taxi. Free internet is always a plus. Would definitely reccommend it .

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeeGodsWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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