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Doubletree by Hilton San Juan
Ranked #11 of 46 Hotels in San Juan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“room”
5 of 5 bubbles Reviewed 21 January 2014

hotel was unbelievable plan on coming back again the people were very nice the pool area was outstanding and the breakfast was great all the workers were very polite and helpful the room was very comfortable and had a great patio area for us to use

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank donaldp403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,709 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (368)
Date | Rating
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English first
Greenwich, New York
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

Stayed here 1/11/14 Good location for a precruise stay. We did not arrive at the airport until 4:50 pm, by the time we collected our luggage and traveled it was 6:00 by the time we reached the D/T (which was anticipated) had dinner at the Le Tree (on premise restaurant) fair. We selected a Garden/Pool view 1st floor room. Clean property, large rooms, Special for $1.00 more included breakfast for two and that was decent. Super market across the street with a great wine selection w/ fair prices. To be fair, I booked this hotel 4 days before flying out, due to a power loss at the hotel that I booked back in June for my precruise stay in OSJ - Thought that the D/T was priced rather high, but didn't want to sleep on the pier either. Aprox. a 15 minute ride to the the Pan Am pier to catch the ship. For catching a cruise we left the hotel at 11:00 and boarded at 11:45 (had to wait a few extra minutes for the ship to clear customs). Independently, there were at least forty people staying there, that sailed on RCCL's Adventure. The local tax and the resort fee is what pushes the price to be in excess. But, if you arrive early you can use the Hilton's (a sister resort near the beach) pool etc - Just request a day pass at the front desk of the D/T. The staff was very friendly and helpful. Kudos on the warm chocolate chip cookies!

Room Tip: We chose the Garden view 1st floor, sliding glass doors directly facing the pool and jacuzzi. Anoth...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bohemnartsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, IA
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

After reading the reviews of hotels in San Juan we chose the Doubletree Inn for an extra day stay after a cruise. We have stayed other places in San Juan, but found this very convenient, expecially since you can use one of their two "sister" properties if you want to spend a day at the beach. Our room was small, but well appointed, and we were within walking distance of nearby restaurants. The taxi service was efficient, plus, the extra day made for a much more relaxing day after leaving the ship. We will stay there again on our next cruise.

Room Tip: This doesn't concern a room, but does concern the their "sister" properties. Evident...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maoflandr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

Hotel was amazing, service with was excellent. My husband and I really enjoyed our stay at the Doubltree in San Juan. We were given a beautiful room and experienced top quality customer service. This was a great hotel with great value for someone that doesn’t mind having a beachfront view. The property is 10 minute walk to the beach and supermarket is right across the street. Location is conveniently located to nightlife, Condado area casino district, close to highways, and easy access by vehicle to Old San Juan. The room was clean, modern, very comfortable bed and bedding, the pool was nice and most importantly excellent service and great value. I would highly recommend this hotel to anyone wanting to get great value for their money.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissML1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 14 January 2014

Our flight was cancelled and the airline put us at the Doubletree for five days. Service was excellent in all aspects from room cleanliness to staff assistance. Breakfast was delicious and staff was always very helpfull and courteous. The pool,whirpool and gym were excellent. I have nothing negative to say about this hotel. I higly recommend it.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 14 January 2014

Not sure why this ranks #2 on the Tripadvisor list.
It is rated a 3 star, and it is that, no more, no less.
Location: not many touristy sites around. Art Museum is 2 blocks away. Supermarket is across the street. Borders on Lioza street, with several restaurants nearby. "Brasilia" is popular. $15.00 cab ride to Condado beach area, Old Town or cruise ship docks. All taxis in this area are 'flat fee', not metered.

One comment: they charge a $40 plus 'Service Fee' over and above the advertised room rate and separate from tax. Not sure what it buys and why it's not included in the room rate, although I have an idea.

Room Tip: 200x (1 - 10) are all poolside, with lounge chairs, tables etc on the poolside balcony. Hot tub is n...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mogarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

This is a really nice hotel with an easy walk to the beach. For the price over New Years, and the walk to the beach we really can't complain. For the most part, the service was also really fantastic. They will give you a warm cookie whenever you ask!

Our observations:

There are two towers. We had 3 rooms in the tower with rooms in the 1000's. One of our rooms got "upgraded" to the tower with rooms in the 100's. The couple in the room in the 100's said the rooms were almost identical except their room was much smaller.

We had reserved rooms with 2 queen size beds, but each room was only equipped with 2 full size beds.

The pool and hot tub were both really enjoyable and most of the staff were really fantastic. Our only real complaint with the staff was Peter, who was rude to us while we were checking in (He said we didn't have reservations, then rolled his eyes at us when he eventually found them. He then argued with us that we only had one room under Patel when we had two.). We asked around with the other staff and they said he's normally very helpful/nice, so maybe he was just having a bad week.

If you have a room in the 1000's, be aware that anyone in the pool area can see directly into your room.

The bar is really expensive, but they have a buy one get one free happy hour that makes it worthwhile.

Room Tip: There are two towers. One with rooms in the 100's and the other with rooms in the 1000's. Th...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joshua K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Odigeo, Hilton Hotels Direct, Booking.com, Expedia, Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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