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“DoubleTree by Hilton in San Juan, PR”

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Doubletree by Hilton San Juan
Ranked #12 of 46 Hotels in San Juan
Provo, Utah
2 reviews
“DoubleTree by Hilton in San Juan, PR”
Reviewed 10 February 2014

Great location, excellent service, ample breakfast, nice to use sister hotel, La Concha, for access to beach, taxi's always available, warm cookie on arrival, helpful for business need to scan and send a document, nice pool area to sit and relax. Strongly recommend.

  • Stayed February 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Orland Park, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014

A group of us 18 in total all stayed here before our cruise last week. We were surprised each of us couples to only have been given a tiny room with only a double bed. We were only here for one night. We had all requested king sized beds. This was a disappointment. Felt the rooms could be cleaner as well. Rooms are bigger if requesting two beds because a double bed is given and a murphy bed pulls down from the wall.

  • Stayed February 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 14 February 2014
Saludos JanetD,

I apologize that we were not able to upgrade your group of 18 rooms to our King size bedrooms. I do hope that you would see this as an isolated situation due to the amount of rooms. If possible please contact me at yodil.caban@hilton.com if you would like to discuss further.

Always at your service,

Yodil Cabán
General Manager
reservations@sanjuandoubletree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas Gulf Coast, Texas
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 February 2014

Located near the Condado beach area of San Juan, this hotel can serve a variety of purposes. It is in a great location for doing business with the airport and city center close by. There is also a good business center in the hotel and a professional atmosphere if you plan on having a serious meeting over food or drinks.

There is a parking structure on the property if you have a car. Several city bus lines stop right outside the hotel if you don't have a car and don't want to be dependent on the local cabs. I used the buses and found them cheap, safe and convenient for getting around the city.

The hotel is also casual enough for a Caribbean vacation getaway. The Condado beach is an easy 10-15 minute walk and the pool area has a pleasant resort feel. The restaurants are good. I had breakfasts and lunches in "Cafe Pierre" and dinner at "Under the Trees" and both restaurants were reasonably priced and also very good food. There are also a wide variety of restaurants and bars within easy walking distance along Ashford Avenue.

The rooms are ultra modern, quiet, and spotlessly clean. They have a Euro feel and everything works. They have the typical clean, luxurious, Hilton beds. If you stay at Hilton brand hotels you know what I mean. The rooms may be a little small for a family but were fine for 2.

The hotel service and staff at this Doubletree are as good as it gets. Any request for local information or added service was handled with courtesy and expedience. A very well managed hotel.

On previous visits I have stayed at the El San Juan Resort/Casino and the Caribe Hilton. Both are great resort hotels located on the beach. I think this hotel is a better business choice that can also serve as a great vacation getaway. The prices are also very reasonable for this level of quality.

  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank kwebb100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valdosta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2014

Having traveled the world and used tripadvisor for nearly every trip, I expect quite a bit when a hotel ranks near the top of places to stay. This hotel, however, does not deserve it's ranking. I checked in and was not offered a cookie. I thought it odd that the other guests were given cookies, but I wasn't given one. I realize this seems trivial, but it was just the first of many mis-steps the hotel made to ruin it's impression with me. My next problem was the house cleaning service. They kept removing my bathmats and towels to the point that I only had 1 towel left and nothing else. This got to be quite annoying. Lastly, I was NEVER informed that the hotel is a sister hotel with La Concha, and that my week long trip could have afforded me the free opportunity to use La Concha's beachside resort facilities, pools, restaurants, bars, etc. Not once did the staff inform me of this perk. Overall, just not a good stay and I was very disappointed with the hotel. I probably would not stay here again.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank JimmyRMatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 14 February 2014
Saludos JimmyRMatthews,

We are truly sorry that you were not offered our iconic Doubletree Chocolate Chip cookie at check in. If possible please e-mail me your mailing address and we will send you one of our cookie cans in hopes to make up for this. My e-mail is yodil.caban@hilton.com.

Always at your service,

Yodil Cabán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castle Pines, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 February 2014

This is a nice, clean, reasonably priced hotel which is extremely well located in San Juan. While not "on" the beach it is an easy walk to the beach. The hotel is also well situated as far as taking bus to Old San Juan, Condado, or Isla Verde (75 cents each way, although the bus service is not at all punctual).
The staff here is very friendly and willing to go out of their way to assist.
The ability to use the beach facilities at the "sister hotels" is an excellent benefit. Basically you get the benefits of a beach hotel with the price of a non-beach hotel.
The only downside is the time to walk from the hotel to the beach or to the "sister" hotels. They say 5-10 to beach and 15 to "sister" hotels. It is more like 15 minutes to beach and 20-25 minutes to "sister" hotels. The benefit is a cardio workout, which is a good thing on vacation.
If at all possible ask to stay in rooms 2001-2010 which provide walkout to the courtyard, the hot tub and the pool.
We would definitely stay here again.

  • Stayed February 2014, travelled as a couple
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Helpful?
3 Thank ColoradoDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inman, South Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 February 2014

Beautiful hotel with excellent staff in bar and restaurants. Just need to enforce non smoking rules!Had a nice pool with hot tub, but we couldn't enjoy the amenities because of all the people smoking. Reported the problem, but were told they didn't enforce these rules.

  • Stayed January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank jilllareau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

Nice hotel very well located in San Juan, close to the business and leisure areas of Condado, good accommodations, excellent for business travelers, and a reasonable price compared to the overall hotel costs in other hotels in San Juan.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Alfredo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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