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“Comfort, amenities, and great staff”

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Doubletree by Hilton San Juan
Ranked #10 of 48 Hotels in San Juan
Certificate of Excellence
San Francisco, California
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Comfort, amenities, and great staff”
Reviewed 20 May 2014

My boyfriend and I just spent 10 days here, and I give the Doubletree my highest recommendation. Our stay started off right when Juan gave us fresh-baked cookies as we checked in after a long day flying in from California. (Juan was also a great help setting us up with tours around the island all during our stay. Thanks, Juan!) The room itself was neat and well-maintained (thanks, Carmen!) and roomy, and most importantly, the bed was very comfortable. The hotel has a nice pool and a huge, deep whirlpool hot tub which might have been more comfortable cooled down 10 degrees, if I'm being honest. There's a nice-looking gym next to the pool. I never saw anyone use it, though, and it was locked the only time I tried to go in. I'm sure the front desk would have let me in, but I didn't bother. The neighborhood is a mix of well-maintained and abandoned properties, but there is a wealth of nice restaurants in easy walking distance. The hotel isn't on the beach, but the beach is within easy walking distance. There's a Starbucks in the complex, a Chinese restaurant (Silk), an American-style restaurant (Pierre's) in the hotel, where we had breakfast every day (hi, Zoiana!) and one dinner. There's also a Godiva chocolate store right there in the lobby. There's a full-service grocery store across the street, and the fabulous Museum of Art of Puerto Rico is just a short walk north of the hotel. And there is a fine-dining restaurant (Laurel) in the museum. Pricy, but excellent! I picked this hotel because they promoted their pillowtop beds, and because they don't have a casino on site, so it's not noisy or smoky. The amenities and uniformly pleasant, friendly staff make this hotel a jewel that I would definitely recommend to anyone and would return to myself any time.

Room Tip: I was in a king room on the "third" floor facing the pool. Lovely, but what they call the...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Frank94114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 26 May 2014
Saludos Frank94114,

It was so great to read your review and know that you would definitely recommend us to anyone! We appreciate you taking the time to submit a review and thank you for recognizing our staff. We will share your comments with all of them, as they will be very happy to know that they were able to positively impact your stay. If we can assist you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Caguas, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2014

Room service was inappropriate and left door open for the first night. Also, There was too much noise and front desk was not very friendly. Room smell very bad and humidity is too high. I will not recommend this hotel to anyone. It is not appropriate and need to improve a lot.

  • Stayed May 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Raymond R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 26 May 2014
Saludos Raymond R,

We greatly apologize for the unnecessary frustrations you have described in your review. Our goal is not only to meet guests' expectations, but to exceed them. We are terribly sorry we failed to do so on your visit. I would love the chance to further discuss your stay, so I can ensure the proper corrections are made. Please reach out to me at yodil.caban@hilton.com or you can call me on my cell 787-649-3530 at your earliest convenience.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 May 2014 via mobile

We stayed here either end of our cruise on Carnival Valor,checked in with ease and free cookies : )
The rooms are excellent and ensuite bathrooms are really nice,we had no flooding from the showers as others have complained.we didn't dine in the hotel so can't comment on the food,it was Mothers Day (second one this year as we're British lol)on our second day and the hotel had live music while guests dined in the foyer(lobby).
The hotel is in walking distance of the beach(exit hotel turn right and take the first turn to the right,cross the road and take the next left and walk straight down to the end of the road take the next right and then next left,go through the park and onto the beach).
The local area is rough to say the least,lots of derelict buildings,10-15 minute walk to Condado to restaurants,we ate in the Chinese,poor to say the least,would need to send someone from our local Chinese restaurants from Northern Ireland to improve the menu!
Witnessed a rat running along the overhead wires in the street which was amusing lol.
Can't get over all these porters about either at the hotel or the ship,we're quite capable of finding the taxi ranks and moving our own luggage,thanks.
Lovely looking pool and gym which we didn't use,it rained on our last day.
Overall great hotel,wish I could say the same about San Juan.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank DerekM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waltham, Massachusetts
Level Contributor
600 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 18 May 2014

My partner and I have stayed here several times. It is in a great location.....walking distance to restaurants, beaches and other fun activities. Already have reservations for March,2015. Also they have an agreement with LaConcha .....which is right on the ocean.

Room Tip: If possible, get one with a patio on same floor as pool.
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  • Stayed September 2013, travelled as a couple
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Helpful?
6 Thank daksterinwaltham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2014

I recently stayed at this Doubletree by hilton the service was incredible. They treated us extremely nice. The breakfast buffet was delicious $17 is not that cheap but was all you can eat. Happy hour was every day, the drinks were strong and mixed well. Valet was $20 a day but you could come and go as you pleased. All in all this was a great experience even tho it rained a lot.

  • Stayed May 2014
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Luckigirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 May 2014

The hotel was nice. The staff was great and very friendly. Emmanuel, Christian, Nicholas, and Vicente were all helpful and very friendly. The rooms were very comfortable and clean. I will most definitely be back.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeMarcus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 May 2014 via mobile

I came to San Juan and had an excellent time at the doubletree. The rooms were clean, the staff was nice and the food at Cafe Pierre was good. One day our food was late but the manager made up for it with a round of free drinks! Great service and excellent food.

Stayed May 2014, travelled with friends
Helpful?
3 Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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