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“Recent Experience”

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Doubletree by Hilton San Juan
Ranked #11 of 47 Hotels in San Juan
Certificate of Excellence
Charlestown, St. Kitts and Nevis
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Recent Experience”
Reviewed 29 May 2014

Very pleasant and helpful staff. Rooms are excellent and the location is perfect with a variety of quality restaurants in and around the Hotel. The presence of a large Supermarket right in front helped for all the little things you forgot to pack on your trip including bathroom slippers!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Dr Chandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (375)
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Panama
Level 6 Contributor
140 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 29 May 2014

The hotel is in the middle of Condado, conveniently located a few blocks from Ashford Ave., the main Street in this área of condos and hotels. Parks and public beaches are not far away. And just in front of the hotel is a 24 hour well stocked supermarket. Many restaurants and bars are within walking distance. Silk, a chinese upscale restaurant is just steps away. For more typical and reasonable priced dishes, go to Bebos or try seafood in La Cueva del Mar, both in Loisa Street.
The rooms are very clean, beds and furniture comfortable and there is plenty public space in the lobby and garden. Wi Fi was excellent during our stay.
I must also underline that alll the staff we met were very helpful, welcoming, always nice and warm. I congratulate the management and the staff for their excellent skills handling clients.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
7 Thank Panchocaminos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

Nice hotel, clean rooms and quiet pool and whirlpool. BUT the best is the staff - friendliest people in Puerto Rico. Area not too exciting, but there's always cabs at the door and close to everything.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Paula Gil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

The front desk people, had a bad attitude all the time, didn't help me at all, wanted a tour and they didn't support me I end up taking a tour by myself. lost my key and the front desk guy was rude. My room cleanest was very poor. leave a towel in the floor and find it in the same place. In general my hotel experience was bad, will never stay there again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 11 June 2014
Saludos MariaS,

I can assure you that what you have expressed in your review does not represent our service culture, we believe that our strongest asset is our people and their caring nature for our guests. Please do contact me at yodil.caban@hilton.com or at my cell 787-649-3530, so we can discuss further and I can apologize personally.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, Delaware
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

THIS HOTEL. Omg can i even begin to describe how am beaming right now as i write this review. I stayed here for 5 days with my fiance' and every min. of it was just wonderful. From the min i walked in an smell the fresh flowers in the lobby(which they changed everyday by the way) i was just in heaven from then on. The staff was sooo helpful and polite, always smiling, always offering to do anything. Miguel especially, he really made it memerable. The room was super clean and the linens were fresh, the maid service took care of our mess everday, (thanks Emna!) i walked into a clean room. :-) Everything is super close the 24 supermarket across the street was just what we needed, the beach is 2 blocks away. I was also able to get my Starbucks in the morning which was just wonderful. The neighbood is what really got me most, the stores are so close and full of friendly happy tan people, anything we needed we were able to get. The Pool area is just fabulous, is nice and quiet, ideal for couples, christian and juan were always right there when we needed a pina coloda to cool down with after a dip in the whirlpool. The food was awesome, the room service was always on time, even when i ordered after hours the staff looked out. I will DEFINETLEY be back, if i ever go to San Juan i will never stay at another hotel. The staff and atmosphere made it so memerable and i would not change a thing! :-) Book this hotel people! You will not be dissappointed. :-)

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Ang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 28 May 2014
Saludos Ang L,

Thank you for being our guest and for this wonderful review. We are truly happy that your experience was so positive and you were able to enjoy San Juan and all of the comfort of our hotel. Thank you as well for recognizing the efforts of our staff, this means so much to us as a team and our guest-centric culture. If we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitley Bay, United Kingdom
Level 4 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 May 2014

We used this hotel after being on the Caribbean cruise and stayed for 5 nights wished we had only stayed 1 good check in but asked if we could have a garden room and we would pay more as the room we were in was very dull and we felt hemmed in. They said they would get back to us but never did. Complained every night about the noise coming from the room above us but nothing was done and we just had to put up with it, Returned to the room after being out for the day and the dirty bedding was just left on the bedroom floor. The breakfast was off poor standard I ordered tea and my god it was the smallest teapot I have ever seen more like a milk jug, I went to get buffet breakfast and all the containers that the food was under was empty and we had to wait for it to be replenished and when it did come it was cold . We did not eat in the hotel after that we ate at silks restraunt next door which was fab.If you like to sleep late forget it as the cleaning staff knock on your door if you have not put sign on the door and even then the noise in the corridor is realy bad I know a lot of people rant about this hotel but definitely not to the standard that we are used to.

Room Tip: ask for a garden room then you don't have the noise of other guests
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank patriciaw61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 26 May 2014
Saludos patriciaw61,

We greatly apologize for the for the inconveniences that you have described. I would like to further discuss your stay, please contact me at yodil.caban@hilton.com or you can call me on my cell 787-649-3530 at your earliest convenience. It is our obligation to constantly deliver the same outstanding service, for which we are known for and I am terribly sorry we failed you during your stay. I am with hope, that you would contact me and give us an opportunity to redeem our hotel.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cookeville, Tennessee
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 May 2014

Wow! All the reviews I read about this hotel were correct! It is very modern, well decorated, clean, and has a helpful staff. We stayed 2 nights before our cruise and one night after it. You get wonderful chocolate chip cookies when checking in and any other time you want one. The food is very good in the restaurant on site. We ate a dinner and a lunch there. The beds are very comfortable also. We will definitely stay again! And there is a supermarket across the street which was fun to browse! A bus pick up is right beside the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank titansfan27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 26 May 2014
Saludos titansfan27,

Thank you for staying with us and for this great review. We truly appreciate your positive comments and are delighted to read that you we will definitely stay with us again. We do look forward to welcoming you back and if we can assist you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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