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“Overall good experience.”

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Doubletree by Hilton San Juan
Ranked #11 of 46 Hotels in San Juan
Baltimore, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overall good experience.”
4 of 5 bubbles Reviewed 14 July 2014

Overall, this hotel offers a nice travel experience at a good value. The staff generally is helpful and friendly, and the room is clean and functional. For business travel, this hotel checks my boxes: 1) I can get a good night's sleep; 2) I can work in the room easily; 3) I can get ready in the morning efficiently.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos Melanie S,

Thank you for your review and for let us be your hotel of choice while traveling for business in San Juan, Puerto Rico. We know how complex traveling can be and If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. We do look forward to welcoming you back soon!!

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,709 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (368)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Definitely would recommend staying at this hotel, though the location is a bit of a walking distance for tourist hot spots and the beach. The facilities were clean and staff was professional and helpful with any needs. Especially our bar tender Jorge who made our days at the pool enjoyable. He definitely deserves to be commended and recognized for his promptness and ability to handle many customers at once while still able to make small talk with his customers and making them feel very welcome.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

This Hotel should be grateful for their employees. All of them, no exception, are really kind, helpful and love their work. The rooms are small but very way designed and turns into a warm and peaceful place in which you can rest but at the same time it pushes you out to know the beauty and magic of San Juan.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Santiago R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos Santiago R,

We are very honored to read your comments regarding our team members and their efforts to ensure our guests have an enjoyable stay. We truly believe that our gest centric culture will always make the difference. We do hope to be able to welcome you back to our hotel and if we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Stayed here during the 4th of July weekend - great service and staff. Hotel staff was very professional, accommodating and welcoming. We arrived early about 12pm and our room was ready - stayed in patio room, strongly recommend getting the king patio if you can, especially room 2001 which in the corner away from the pool and jacuzzi. Sliding doors are reinforced so outside noise does not creep in. Staff arranged our day trips and provided great dinner recommendations for us. FREE WIFI in room - was great !!

The hotel has someone at the beach to provide you with chairs, umbrella and towels - the beach is about a 3 block walk - not very crowded. There's a 24-hour market right across the street - a real life-saver when you want that late night snack or need some drinks while you sit on the patio.

Property is well maintained with security - we spent time in the pool and jacuzzi around 2am - very quiet and safe. The lobby area has a number of places to sit and relax including what seemed to be a tropical room which was nice.

Overall a nice stay at a nice hotel which we plan to return to later this year. And as someone mentioned try BEBOS had great breakfast and dinner at reasonable prices - we spent about $25 for dinner for two.

Room Tip: Go for the king patio units. Room 2001 is in the corner away from the pool, jacuzzi and common sitt...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Blackghosts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

The hotel is excellent and so are the employees. The room was extremely clean. My complaint is not with the facilities or employees. My complaint is with the inability of not honoring given price. I was told on the phone one rate given another.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Jose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 14 July 2014
Saludos Jose D,

We are extremely sorry for any miscommunication and hope that you will see this as an isolated incident. If I can assist you in sorting this, please do contact me directly at yodil.caban@hilton.com. I did want to thank you for your review and your kind words regarding our staff and cleanliness of our rooms.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Our extended family of 8 stayed here prior to a Southern Caribbean cruise. The hotel staff was welcoming and kind. Our rooms were clean and well maintained, and housekeeping services were exceptional. The restaurant on the property was excellent also, with great service. The business center was wonderful, and allowed me to print and fax to the mainland, for no charge. The pool at the sister property is a short walk away, and very nice. Overall, an excellent experience. I would stay here again.

  • Stayed August 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Xanadu64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

My friends and I really enjoyed our stay at the hotel. Every question we had was answered by either workers at the front desk or front entrance. They provided us with numerous places to go while on our stay. Hotel was just how I pictured it and well kept. I don't have anything bad to say. We stayed for a week June 30/July 7.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marhi16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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