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“Great Vacation!”

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Doubletree by Hilton San Juan
Ranked #10 of 48 Hotels in San Juan
Certificate of Excellence
Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Vacation!”
Reviewed 16 July 2014

Had a great stay at doubletree in San Juan. Place is very convienent and close to the Asford street where there bunch of resturants and bars. Hotel facilities are clean and in great condition. Rooms were very clean and comfortable bed. Grocery store across from hotel was very convienent to pick up snacks. We didn't go to the resturant, but the prices were reasonable compared to other places in San Juan.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank travelingsissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos travelingsissy,

Thank you for your kind review and for sharing you experience. We are truly happy to read your title “Great Vacation”. We are also very excited with our new full service spa Yelo Spa and new reserved area ta Ocean Park Beach where our guest can enjoy beach loungers, towels and cool water. Our focus is to offer the best value, with great urban resort amenities so our guest can count on us for a great vacation. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (372)
Date | Rating
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English first
Midland, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2014

overall had a good experience. room was very small, but we didn't go all the way to pr to stay in a hotel, so no big deal on that. walls are thin, so you are able to here activity going on in the hallway. staff was amazing!! when you arrive ask about the tours they offer. most of the tours you can do on your own and save yourself alot of money. the only tours i would recommend taking a guide is El Yunque-Luquillo beach tour, and Culebra-biobay tour. ASK FOR ELIOT! (culebra is in the top 10 beaches in the world so its hard to get a ticket to the ferry to get you there, taxi can get you there but not guarantee a ticket Eliot Can! its not cheap, the taxi will charge you $300 round trip Eliot can do it for $250) the tour to old san juan and the Bacardi tour do on your own its way cheaper! when you get to old san juan look for the trolly, they are free and they take you all around down town. The hotel does not have a beach front however, the beach is literally a 2-5 min walk. if you are hungry walk to the restaurants. go down de diego and turn left on ashford they are all there! on wed nite go to old san juan to Nuyorican Cafe. its a lounge/salsa bar. they have live salsa music and if you get there around 9.30pm FREE SALSA LESSONS! SUPER FUN!!! then stay to enjoy the band, usually starts around 11ish. hope you enjoy Puerto Rico. when in San Juan go to Cafe Puerto Rico and try the mofongo de yuca with pollo al ajito (something like that) La Cueva Del Mar shrimp and fish tacos, and near the hotel Waikiki Restaurant the salmon is amazing!!! (this one is a bit of a walk about 20 min walk (but worth it) but ask for a 'bike taxi' if you are tired they ride for tips)

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank angie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos Angie g ,

Thank you for your review and for sharing your travel tips. We are very excited to let our guest know about our new reserved area at Ocean Park Beach, where our guest can enjoy complementary beach loungers, towels and cool water. This is the perfect spot to enjoy the sounds of the crashing waves and get that summer tan. After enjoying the beach, our guest can re-charge their energy at our brand new full service Spa, Yelo Spa. We want our guest to fully enjoy all of our great urban resort amenities and have a great time while doing so. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plantation, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2014

We are repeated customers of this hotel. It offers comfort, restaurant/bar in the hotel as well as walking distance. I want to personally thank Nicholas at the front desk for making both my husband and myself last stay such a positive experience. I had called with a request when checking into my room, he immediately assisted. Throughout the entire stay 4 days, he would great us by name, asking how things are, is there anything we need. Having someone being consistent who deals with people all day go out of their way to have such a positive attitude is an asset. Denise Scott, Plantation FL

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

Overall, this hotel offers a nice travel experience at a good value. The staff generally is helpful and friendly, and the room is clean and functional. For business travel, this hotel checks my boxes: 1) I can get a good night's sleep; 2) I can work in the room easily; 3) I can get ready in the morning efficiently.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos Melanie S,

Thank you for your review and for let us be your hotel of choice while traveling for business in San Juan, Puerto Rico. We know how complex traveling can be and If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. We do look forward to welcoming you back soon!!

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

Definitely would recommend staying at this hotel, though the location is a bit of a walking distance for tourist hot spots and the beach. The facilities were clean and staff was professional and helpful with any needs. Especially our bar tender Jorge who made our days at the pool enjoyable. He definitely deserves to be commended and recognized for his promptness and ability to handle many customers at once while still able to make small talk with his customers and making them feel very welcome.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

This Hotel should be grateful for their employees. All of them, no exception, are really kind, helpful and love their work. The rooms are small but very way designed and turns into a warm and peaceful place in which you can rest but at the same time it pushes you out to know the beauty and magic of San Juan.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Santiago R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos Santiago R,

We are very honored to read your comments regarding our team members and their efforts to ensure our guests have an enjoyable stay. We truly believe that our gest centric culture will always make the difference. We do hope to be able to welcome you back to our hotel and if we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 July 2014

Stayed here during the 4th of July weekend - great service and staff. Hotel staff was very professional, accommodating and welcoming. We arrived early about 12pm and our room was ready - stayed in patio room, strongly recommend getting the king patio if you can, especially room 2001 which in the corner away from the pool and jacuzzi. Sliding doors are reinforced so outside noise does not creep in. Staff arranged our day trips and provided great dinner recommendations for us. FREE WIFI in room - was great !!

The hotel has someone at the beach to provide you with chairs, umbrella and towels - the beach is about a 3 block walk - not very crowded. There's a 24-hour market right across the street - a real life-saver when you want that late night snack or need some drinks while you sit on the patio.

Property is well maintained with security - we spent time in the pool and jacuzzi around 2am - very quiet and safe. The lobby area has a number of places to sit and relax including what seemed to be a tropical room which was nice.

Overall a nice stay at a nice hotel which we plan to return to later this year. And as someone mentioned try BEBOS had great breakfast and dinner at reasonable prices - we spent about $25 for dinner for two.

Room Tip: Go for the king patio units. Room 2001 is in the corner away from the pool, jacuzzi and common sitt...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Blackghosts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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