We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The Best in San Juan” 5 of 5 bubbles
Review of Doubletree by Hilton San Juan

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Doubletree by Hilton San Juan
Ranked #10 of 46 Hotels in San Juan
Humacao, Puerto Rico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“The Best in San Juan”
5 of 5 bubbles Reviewed 18 July 2014

I have to visit San Juan for medical reasons, business and leisure at different times of the year. Regardless of the day or date, the stay at the DoubleTree Hilton in San Juan is always the best quality time.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank alortsos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 19 July 2014
Saludos Alortsos,

Thank you for making us your home away from home. We truly enjoy having you as our guest and hope to welcome you back many more times. If we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,661 reviews from our community

Traveller rating
    1,537
    816
    215
    65
    28
See reviews for
544
1,061
174
510
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Denver
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We were driving back from Ponce for our last night in Puerto Rico and were looking for a hotel fairly close to the airport. We used the Hotel Tonight app and the Doubletree came up as one of the least expensive options. Not caring too much about the amenities we booked it. What a find! Just driving up to it we knew we made a great decision. (We love the Hotel Tonight app too). The staff was courteous, very helpful, bilingual Spanish/English. On-site parking (not cheap, $25 valet) was nice for peace of mind with the rental car. Nice restaurant, decent workout room, and the pool was very nice. We spent a lot of time at the pool and if you can handle the heat, I recommend a dip in the hot tub, which was a great relaxer. We got in all the way (for about 10 minutes). The room was small, but nice and clean. Free wifi, nice shower, one double bed...pretty comfortable. We didn't go out on the town exploring but it felt like we were close enough to anything we might have needed and it was a 10 minute hop to return the rental and head to the airport. Oh, and we love the Doubletree cookies!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank biztraveler1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 19 July 2014
Saludos biztraveler1972,

Thank you for your review. Hopefully for your next visit to San Juan, Puerto Rico you will be able to stay with us for a longer length of stay and get to enjoy our new Ocean Park Beach Club and our new full service Spa, Yelo Spa. With our new beach club, our guest can lounge the day away at Ocean Park Beach with complementary beach loungers, towels, umbrellas and cool water. We are looking forward to your next stay with us and if we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Our last night in Puerto Rico we wanted something decent and fairly close to the airport. We used the Hotel Tonight app to see what was offered and this one came up and was inexpensive. What a find! On-site parking (not cheap, $25 valet), nice restaurant, great pool, and a decent workout room. The room itself was pretty small, but comfortable and clean. Nice shower and nice bed...probably a double. The staff were very nice and accommodating, bilingual (Spanish/English). We didn't do any city exploring, but it felt like we were within walking distance of anything we might have needed. Spent a lot of time at the pool and even dipped into the hot tub which, if you can stand the heat, was a major relaxer. Glad to have had that comfort after a morning drive from Ponce and then 10 minutes to the airport. Oh, and LOVE the DoubleTree cookies...

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank biztraveler1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 20 July 2014
Saludos biztraveler1972,

Thank you for your review. Hopefully for your next visit to San Juan, Puerto Rico you will be able to stay with us for a longer length of stay and get to enjoy our new Ocean Park Beach Club and our new full service Spa, Yelo Spa. With our new beach club, our guest can lounge the day away at Ocean Park Beach with complementary beach loungers, towels, umbrellas and cool water. We are looking forward to your next stay with us and if we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

The hotel was pretty, the rooms are very nice and comfortable. The pool is not so big, but are cool and in the nigth the water was hot. The rooms has microwave and fridge. The location is excellent, I will stay again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Ydamar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Had a great stay at doubletree in San Juan. Place is very convienent and close to the Asford street where there bunch of resturants and bars. Hotel facilities are clean and in great condition. Rooms were very clean and comfortable bed. Grocery store across from hotel was very convienent to pick up snacks. We didn't go to the resturant, but the prices were reasonable compared to other places in San Juan.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelingsissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos travelingsissy,

Thank you for your kind review and for sharing you experience. We are truly happy to read your title “Great Vacation”. We are also very excited with our new full service spa Yelo Spa and new reserved area ta Ocean Park Beach where our guest can enjoy beach loungers, towels and cool water. Our focus is to offer the best value, with great urban resort amenities so our guest can count on us for a great vacation. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

overall had a good experience. room was very small, but we didn't go all the way to pr to stay in a hotel, so no big deal on that. walls are thin, so you are able to here activity going on in the hallway. staff was amazing!! when you arrive ask about the tours they offer. most of the tours you can do on your own and save yourself alot of money. the only tours i would recommend taking a guide is El Yunque-Luquillo beach tour, and Culebra-biobay tour. ASK FOR ELIOT! (culebra is in the top 10 beaches in the world so its hard to get a ticket to the ferry to get you there, taxi can get you there but not guarantee a ticket Eliot Can! its not cheap, the taxi will charge you $300 round trip Eliot can do it for $250) the tour to old san juan and the Bacardi tour do on your own its way cheaper! when you get to old san juan look for the trolly, they are free and they take you all around down town. The hotel does not have a beach front however, the beach is literally a 2-5 min walk. if you are hungry walk to the restaurants. go down de diego and turn left on ashford they are all there! on wed nite go to old san juan to Nuyorican Cafe. its a lounge/salsa bar. they have live salsa music and if you get there around 9.30pm FREE SALSA LESSONS! SUPER FUN!!! then stay to enjoy the band, usually starts around 11ish. hope you enjoy Puerto Rico. when in San Juan go to Cafe Puerto Rico and try the mofongo de yuca with pollo al ajito (something like that) La Cueva Del Mar shrimp and fish tacos, and near the hotel Waikiki Restaurant the salmon is amazing!!! (this one is a bit of a walk about 20 min walk (but worth it) but ask for a 'bike taxi' if you are tired they ride for tips)

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank angie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 July 2014
Saludos Angie g ,

Thank you for your review and for sharing your travel tips. We are very excited to let our guest know about our new reserved area at Ocean Park Beach, where our guest can enjoy complementary beach loungers, towels and cool water. This is the perfect spot to enjoy the sounds of the crashing waves and get that summer tan. After enjoying the beach, our guest can re-charge their energy at our brand new full service Spa, Yelo Spa. We want our guest to fully enjoy all of our great urban resort amenities and have a great time while doing so. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plantation, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

We are repeated customers of this hotel. It offers comfort, restaurant/bar in the hotel as well as walking distance. I want to personally thank Nicholas at the front desk for making both my husband and myself last stay such a positive experience. I had called with a request when checking into my room, he immediately assisted. Throughout the entire stay 4 days, he would great us by name, asking how things are, is there anything we need. Having someone being consistent who deals with people all day go out of their way to have such a positive attitude is an asset. Denise Scott, Plantation FL

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
0.9 mi away
Condado Vanderbilt Hotel
1.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
4.0 of 5 bubbles 6,667 reviews
1.6 mi away
Hyatt House San Juan
Hyatt House San Juan
#8 of 46 in San Juan
4.5 of 5 bubbles 752 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
3.5 of 5 bubbles 4,544 reviews
3.6 mi away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 bubbles 2,613 reviews
0.6 mi away
BEST WESTERN PLUS Condado Palm Inn & Suites
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com and Hilton Hotels Direct so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing