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Doubletree by Hilton San Juan
Ranked #8 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 18 July 2014

This Hotel charge you for services you might not use. They won't tell you and if you do not check your bill as you leave... you will pay for unnecessary services. The food is average and the room smelled really bad. There are several employees that will care for you but there are few with attitude as they do not care for you. The place is well located but I guess i had the worse because they were too busy to care. I am looking forward to see if corporate is willing to extend some customer service to our difficult time here.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
5  Thank Francisco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 19 July 2014

Saludos Francisco C,

We are truly sorry for your inconveniences and must apologize for any miscommunication regarding your final bill. Please do contact me directly at yodil.caban@hilton.com or at my cell 787-649-3530 to see how I can amend this situation.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,225 - 1,231 of 2,896 reviews

Reviewed 18 July 2014

Awesome place to stay! Right in the heart of San Juan in Condado. Near lots of restaurants and there's a 24 hour grocery store across the street! Room was AWESOME! Beautifully furnished and clean! Loved staying here! Great amenities too including 24 pool and hot tub!

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Business trip to Puerto Rico, stayed at the Double Tree; what a great hotel! Great staff and great service! The location is convenient. The food was excellent! The room was clean and well maintained! The pool and spa were a pleasure! I was made to feel very welcome by the entire staff! Would stay at this hotel again anytime!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

I have to visit San Juan for medical reasons, business and leisure at different times of the year. Regardless of the day or date, the stay at the DoubleTree Hilton in San Juan is always the best quality time.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank alortsos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 19 July 2014

Saludos Alortsos,

Thank you for making us your home away from home. We truly enjoy having you as our guest and hope to welcome you back many more times. If we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

We were driving back from Ponce for our last night in Puerto Rico and were looking for a hotel fairly close to the airport. We used the Hotel Tonight app and the Doubletree came up as one of the least expensive options. Not caring too much about the amenities we booked it. What a find! Just driving up to it we knew we made a great decision. (We love the Hotel Tonight app too). The staff was courteous, very helpful, bilingual Spanish/English. On-site parking (not cheap, $25 valet) was nice for peace of mind with the rental car. Nice restaurant, decent workout room, and the pool was very nice. We spent a lot of time at the pool and if you can handle the heat, I recommend a dip in the hot tub, which was a great relaxer. We got in all the way (for about 10 minutes). The room was small, but nice and clean. Free wifi, nice shower, one double bed...pretty comfortable. We didn't go out on the town exploring but it felt like we were close enough to anything we might have needed and it was a 10 minute hop to return the rental and head to the airport. Oh, and we love the Doubletree cookies!

  • Stayed: July 2014, travelled as a couple
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3  Thank biztraveler1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 19 July 2014

Saludos biztraveler1972,

Thank you for your review. Hopefully for your next visit to San Juan, Puerto Rico you will be able to stay with us for a longer length of stay and get to enjoy our new Ocean Park Beach Club and our new full service Spa, Yelo Spa. With our new beach club, our guest can lounge the day away at Ocean Park Beach with complementary beach loungers, towels, umbrellas and cool water. We are looking forward to your next stay with us and if we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Our last night in Puerto Rico we wanted something decent and fairly close to the airport. We used the Hotel Tonight app to see what was offered and this one came up and was inexpensive. What a find! On-site parking (not cheap, $25 valet), nice restaurant, great pool, and a decent workout room. The room itself was pretty small, but comfortable and clean. Nice shower and nice bed...probably a double. The staff were very nice and accommodating, bilingual (Spanish/English). We didn't do any city exploring, but it felt like we were within walking distance of anything we might have needed. Spent a lot of time at the pool and even dipped into the hot tub which, if you can stand the heat, was a major relaxer. Glad to have had that comfort after a morning drive from Ponce and then 10 minutes to the airport. Oh, and LOVE the DoubleTree cookies...

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank biztraveler1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 20 July 2014

Saludos biztraveler1972,

Thank you for your review. Hopefully for your next visit to San Juan, Puerto Rico you will be able to stay with us for a longer length of stay and get to enjoy our new Ocean Park Beach Club and our new full service Spa, Yelo Spa. With our new beach club, our guest can lounge the day away at Ocean Park Beach with complementary beach loungers, towels, umbrellas and cool water. We are looking forward to your next stay with us and if we can be of service to you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

The hotel was pretty, the rooms are very nice and comfortable. The pool is not so big, but are cool and in the nigth the water was hot. The rooms has microwave and fridge. The location is excellent, I will stay again.

  • Stayed: July 2014, travelled as a couple
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
2  Thank Ydamar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range: £112 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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