We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good business hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Doubletree by Hilton San Juan
Ranked #11 of 47 Hotels in San Juan
Certificate of Excellence
Level 5 Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good business hotel”
Reviewed 20 August 2014 via mobile

It's very clean, modern and well-organized. Room was a bit small (I believe I was given a single with a full size bed) as was the bathroom, but overall, a great stay for business. Clean. Efficient. Not convenient to old San Juan nor beach.

Stayed August 2014, travelled on business
Helpful?
1 Thank EMDiazJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,838 reviews from our community

Traveller rating
    1,653
    856
    229
    70
    30
See reviews for
604
1,109
184
549
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (375)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Easton, United States
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2014

Let me tell you from the moment I walked in the door this hotel was up to standards. I work for Hilton and I think i can be the worst critic. But my stay here was simply PERFECT! Kamil the beautiful front desk agent took care me so well. Kamil followed up and checked on me throughout the whole stay. Every time I came pass the desk she would say Mr Scott is everything ok? Do you need anything. Antonio (Bellmen) and Antonio (Valet) Made took care of me as soon as the car door opened up. My bags made it upstairs and my car was parked. Luis assisted me with supply's and Sugeil Fermin took care of me as well and managed her staff very well. everything was organized. Best font desk ever. The breakfast staff was amazing and the food was fresh and the area was clean. the hotel is very clean. the rooms where super clean with robes and slippers on the Hilton honors floor. I'm coming back here.

Room Tip: 8th Floor Hilton Honors Members
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

The Doubletree is newly remodeled with a very modern vibe. The rooms are well appointed and very clean. Staff is friendly and accomodating. The full breakfast buffet is great for the business travelers with early morning meetings. The beds are somewhat small, especially if sharing; but works well for the single traveler. The are several restaurants within walking distance and a Supermax grocery store across the street, which is very convenient. I am a return guest at this hotel.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Oran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 August 2014
Saludos Oran B,

Many thanks for your review! It’s a joy to know that our entire team continues to provide memorable service for your return visits to our hotel. If we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 August 2014 via mobile

We stayed at this hotel for 3 days. We were allowed to check in early which was perfect as our flight got in early. This is where we encountered Antonio at the front who made our trip to Puerto Rico worth it. No need for travel books when you have Antonio. He helped us to plan our tours and scheduled them. He was also very accommodating with dealing with all our changes and being late for almost everything. The only thing he didn't do was pay for them :).
The best parts of the hotel were the 24 hour pool and gym as well as to 2 for 1 happy hour drinks. If we were to travel to Puerto Rico again, we will stay there and be Antonio will need to be there.1

Stayed August 2014, travelled as a couple
Helpful?
9 Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 August 2014
Saludos Denise A,

It really made my day to be able to share your kind words with Antonio. We pride ourselves on service, and it is our team members such as Antonio that make this possible. Thank you, for your review and if we can assist you in any way, please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2014 via mobile

Stayed before/after cruise. Staff very friendly and attentive. Close to cruise terminal/airport. Reasonably priced. Several restaurants and beach within walking distance, including Strbux next door. Would definitely book again.

Stayed August 2014, travelled as a couple
Helpful?
Thank Cowboysfan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014

We had to make this same-day reservation to avoid a possible drive in from Rincon during TS Bertha. Likewise we were uncertain whether our plane would make its afternoon departure the following day. Consequently we informed the front desk that we would call from the airport to "check-out" (or not). Fortunately we were able to depart on the Sat afternoon and while we fully prepared to pay for the second night (after-all it was 3 pm when we "checked-out"), the hotel only charged us for the 1st night of our stay. We have stayed at hotels at on all continents except Asia and have never received this level of service. We were and remain very impressed and grateful with the hotel and front desk representative. Thank you.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
5 Thank neville s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 16 August 2014
Saludo Neville s,

We are truly grateful for this great review and we are happy that we could be of asstiance. If we can be of service to you in any way, please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 August 2014

After having a horrible experience at the Embassy Suites San Juan, We switch our hotel to the Doubletree San Juan. It was so beautiful and clean and it smelled wonderful. They have a chocolate shop right in the hotel so it smells like fresh chocolate. The let us check in super early, free of charge, so that we could get our vacation started right away. They gave us two chocolate chip cookies upon check in. They have a pool and hot tub that is open 24 hours. They have a restaurant/bar that had amazing food and service. They also have a 24hour market across the street where you can get anything you need! Everyone there is constantly making sure that you are having the best experience possible. The rooms look exactly like they do on the pictures! They are clean and gorgeous! I love this hotel, I promise You WIll Not Regret IT!! They are Awesome!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Anya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
0.9 mi away
Condado Vanderbilt Hotel
1.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#20 of 47 in San Juan
7,120 reviews
1.7 mi away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices
3.7 mi away
Hotel El Convento
Hotel El Convento
#2 of 47 in San Juan
2,736 reviews
0.6 mi away
Best Western Plus Condado Palm Inn & Suites
1.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#23 of 47 in San Juan
4,865 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing