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“Great hotel with Perfect Service”

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Doubletree by Hilton San Juan
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel with Perfect Service”
Reviewed 19 May 2010

My wife and I went to San Juan from Chicago for a long awaited vacation. We chose to stay two nights at the Doubletree and two nights in Isla Verde. Needless to say...we should have stayed four nights at the Doubletree. We weren't expecting much since we always thought the Doubletrees were more of a discount hotel. We were pleasently surprised. The service was the best we had our entire stay and the staff was amazing. Raphael is one of the best in the business and we looked forward to seeing him everytime we came through the lobby and he had great recommendations for the city. Monica at the front desk was also fantastic. She was patient in answering all of our questions and just an all around friendly person. You should stay here!!!

  • Stayed April 2010, travelled as a couple
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Helpful?
3 Thank HenLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 May 2010

My boyfriend and I just returned from the Doubletree in San Juan. We stayed for two nights in San Juan after returning from a cruise. The staff was very friendly and accommodating. When we arrived they gave us warm cookies that were delicious! I spent some time by the pool which was very nice! We also walked to the beach which was about a 10 minute walk from the hotel. The only down side to this hotel was the location from Old San Juan (where we did most of our touring.) It was a $15 cab ride to and from Old San Juan and this hotel. All in all, it was definitely worth it and I would not hesitate to recommend this hotel to anyone!

  • Stayed May 2010, travelled as a couple
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Helpful?
3 Thank kejannic0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, AZ
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 May 2010

It is a little out of the way, but very accessible by bus to Old San Juan and a short walk from the beach. Beautiful, small pool and spa. Great workout facilities. Small business center. Free internet. Close to the airport. Trendy decor. The rooms are a bit small, but I think most the rooms in Puerto Rico are small. We had two different rooms (on two separate stays) and one was significantly larger than the other, so not all the rooms are tiny. They have very nice, modern decor with flat screens and very comfortable beds and pillows. The breakfast is great and the staff is very friendly and helpful. It is a fairly quiet neighborhood, but the blinds do let in a lot of light in the morning.

  • Stayed May 2010, travelled as a couple
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Helpful?
1 Thank JJsadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Richmond, Wisconsin
Level 5 Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 12 May 2010

I had a room on the top floor overlooking the pool area and I could see a bit of the ocean. Room was very modern and comfortable, exceeding my expectations.
There is a nice full-service 24-hr. grocery store directly across the street with a deli and bakery. There is also a public bus stop right next to the hotel and I took the bus to and from old San Juan for just 75 cents per ride, a great deal if you have a little time and don't mind waiting at the stop. It is easy to walk to the Condado beach and many restaurants. I enjoyed my 2-night stay and will return as I am a big fan of San Juan and Puerto Rico in general.

  • Stayed April 2010, travelled solo
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Helpful?
3 Thank Willsot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 May 2010

We were delighted with our 2 nights in the Doubletree pre-cruise. The hotel is well run, very clean and within walking distance of the restaurants in Condado and a nice beach. Internet access, via a cable in the rooms, was fast and at no extra charge. It's a short taxi ride from the airport and from San Juan old town. It was nice and quiet, unlike many hotels in the old town itself. I would return to this hotel again, and it made a very good impression for Doubletree in general.

  • Stayed April 2010, travelled as a couple
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Helpful?
4 Thank GethersUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 10 May 2010
Dear TripAdvisor User,

I wanted to thank you for the wonderful review. We hope to be able to of service to you once again in the near future. Should I be able to assist you in any other way please do not hesitate to contact me at yodil.caban@hilton.com.

Always at your service,

Yodil M. Caban
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glens Falls, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2010

We were a group of 7 that stayed at this Hotel for 1 night before cruising. The Front Desk Staff was friendly and went out of there way to make our stay enjoyable. One Employee by the name of Rafael went above and beyond to make sure that our stay was exceptional. Overall the hotel itself is well kept and comfortable. There are restaurants and a supermarket close by. There is a Bakery within walking distance that has a great assortment for breakfast. The waterfront is not far from there.

  • Stayed April 2010, travelled with family
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Helpful?
3 Thank asiamarie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mayaguez, Puerto Rico
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 May 2010

I used to stay with my wife in this hotel many years ago (Hotel Pierre) during weekends for pleasure. After several years, we returned but, to our surprise, the hotel had been restored to a Five Star Hotel. It is beautiful, comfortable and its personnel make the stay wonderful. Prices are moderate and affordable. My stays now are for business purposes and I cannot enjoy the facilities.

Really, they can't do better!

  • Stayed April 2010, travelled on business
    • Value
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Helpful?
3 Thank TravelerMayaguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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