Booked this hotel for a six night stay in Puerto rico. One of the worst hotels I haveever stayed in. Would have left this hotel the first day I arrived; but knew we would only be sleeping and showering in this hotel. The customer service was horrible. Had three adults staying in our room. Only gave us continental breakfast for two adults per day. Never found the breakfast. No washcloths the entire stay. Needed more towels the first day. It took us two days to get towels and we had to ask staff (for towels) four times before we finally got towels. Room not cleaned the entire trip. Did take out trash. Never vacuumed room or cleaned bathroom floor. Hotel is run down. carpets throughout the hotel are stained and dirty. Tiles in the lobby are broke off. One of the elevators is so scary you want to walk the stairs. No ice machine on every floor. Booked an ocean view room. Staff tried to give us a view of the lagoon. said you could see more; plus they had a wedding going on. Pay a little bit more money and go elsewhere. Oh yeah, they charge for parking.
- Official Description (provided by the hotel):
- Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more less
- Reservation Options:
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