Don't get fooled by the Lobby area appearance which is the only nice part of the story. Broken doors, falling curtains, no towels, dirty bathroom floor, toilet paper holder missing, old and broken room furniture and blood stains in the white comforter were some of the welcoming surprises I found as a welcome gift this last weekend when I stayed at the San Juan Beach Hotel to celebrate my birthday. Cannot believe this hotel is located in the very heart of Condado and it's not well taken care of. As a local customer I feel ashamed because I know that the international guests that choose this place to stay when visiting Puerto Rico are going to have a terrible experience. Front desk people are never available to answer the phone. Had to change our keys twice because they were not well programmed. Microwave in the 7th floor is not working. Only 7 channels available (local ones included in this list) and in some of them the image looked blurred. Jacuzzi water was cold as ice. My husband went to the front desk to get some headache pills and the vallet parking guy was the one who had to tell him they didn't had any pills because nobody was available at the front desk at 2 am. Be sure not to leave any personal stuff by mistake when you leave because you will never get it back. I forgot my necklace and they are saying now that the maids didn't find anything when they did the cleaning. Charging $99 per night + tax is a real felony. Will NEVER EVER stay there again.
- Official Description (provided by the hotel):
- Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more less
- Reservation Options:
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