We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Things that can be controlled”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Acacia Boutique Hotel
Ranked #30 of 46 Hotels in San Juan
Baltimore, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Things that can be controlled”
Reviewed 13 February 2014 via mobile

know the hospitality business is one of the hardest industries out there; you will never be able to satisfy everybody. The fact of the matter is control the controllable. We recently stayed at the Acacia hotel, the location is great the staff is kind and informative. The room was spacious but dirty. The head board of the bed was covered in dust. The bathroom smelled of urine all of the fixtures were covered in moldy crust. Enough with the cleanliness of the room lets talk amenities. Generally speaking coffee is offered in one way or another in all hotels with some sort of convenience , this hotel does not. No coffee in the room nor lobby or could you have it delivered.(thank god for Starbucks a few blocks away) In order to get a cup of joe you have to walk downstairs to the restaurant, wait for the only server on duty then pay $7.50 for two cups of black coffee smaller than a Dixie cup. The towels in the room are worn out to be kind. The beach towels were in the same horrible condition if they even had any available to check out. Now the hot tub more or less was a nice size but water was often lukewarm. Normally when I get into a public hot tub the first thing I smell is chlorine, not in this case. As a result they created a perfect Bactria breeding ground. I contracted cellulitis a Bacteria under the skin. My doctor told me that the hot tub was most likely the place where I contracted this. By our last day I couldn't barley walk and still can't without crutches. I had a tiny bug bite that I scratched and never did I think this could happen to me. How hard is it to drop chlorine in a public hot tub? Also we had to ask for maid service by day three and they looked at us like we had three heads. im shocked we didnt get charged extra. i must say after that the room did smell a little cleaner then the day we checked in which worried me even more. Although the location is great there is no fix for a afternoon snack unless you venture out. The hotel has a sister hotel adjacent to them where they advertise (a menu in the room) an outdoor grill and bar. Turns out it doesn't open till 5:00 but when I went over at 5:15 for a quick bite they turned me away and said the bar and grill would be open at 6:00. So I returned at 6:15 and the bartender had just gotten in and he said the grill wouldn't be open for another 45min. Needles to say I wasn't going back. Pretty much everything I have mentioned they have control over and have chosen to overlook them. The hotel itself offers breakfast and a wayyyy over priced dinner menu but considering how filthy everything else was we weren't taking our chances. Not to mention there are a ton of amazing places to eat and drink within walking distance at affordable prices. We will be back to Condado but never again to this hotel. We now know its truly worth spending a couple extra hundred bucks to stay at the Hilton or Marriott.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Melmel7733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

619 reviews from our community

Traveller rating
    283
    174
    74
    43
    45
See reviews for
60
367
49
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
St. Thomas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 February 2014

My husband and I agree that this lovely hotel exceeded our expectations. The decor and detail was absolutely beautiful. The room was clean, decorated with artistic taste, the beds (two king beds in our room) were very comfortable and every detail was covered.

The lobby was also very uniquely decorated with an incredible artistic touch. We truly loved the spa too. It is definitely the largest and most beautiful jacuzzis we have been in and to top it off, there is the view of the ocean.

We loved our stay at Acacia. It was a short distance from Old San Juan which we enjoyed very much too.
The staff was friendly and helpful, eager to assist.

Room Tip: We loved our room, 207 right outside of the jacuzzi with an ocean view and two king beds.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 30 January 2014

We booked two rooms for 1 pre-cruise stay. The Deluxe room (our room) had yellow stained sheets, torn curtains, and cracked/stained windows. The room needed a through cleaning.
The second room (regular) actually consisted of two rooms but the 2nd room had no visible window, but visible cockroach. Closet, perhaps.
Front desk Service was spotty. I asked for a fork, and I was told the the restaurant was closed, and they didn't have the key. Really?
The worst was breakfast. The food came out cold, at different times for all people sitting at the table. It was mostly really badly heated frozen food. What got to me was the egg breakfast sandwich which came on a untoasted stale hamburger bun.

My review? Stay away

Room Tip: stay at a different hotel
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jessica b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2014

My boyfriend and I enjoyed our first visit to San Juan and couldn't have asked for better location regarding an awesome Beach just behind the hotel and just blocks away from non stop activities and casinos! Love love loved our vacation. ... We will definitely return!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crystaljom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wynnewood, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2014

Beautiful location but rooms are small. Some staff were extremely friendly but others not helpful. Our AC was too loud and difficult to adjust and our TV didn't work. Staff said they would come help but never showed up.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philly_traveler50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 January 2014

We stayed just for one night before a cruise. The hotel was in a bit rougher shape then I expected from all the good reviews. Service was fantastic, the location was excellent right near the beach and the hot tub was nice. Breakfast at Niche was very good and reasonably priced. This is definitely not a luxury place. We did book the least expensive room and didn't expect much. The room was very small, the linens did not look very clean, but the bed overall was comfortable.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 January 2014

We stayed here for one night following a cruise and it was very nice. The hotel is definitely a small boutique operation so you will not get the amenities of a larger hotel. We arrived before check-in so the room was not ready - the only place to keep your luggage is sitting in the lobby. The hotel is very safe and the front door locks so this wasn't a major concern but it felt somewhat inconvenient. There is a small restaurant and hot tub but again, not the amenities of a large hotel. That said, our room was lovely and spacious and the shower and bathroom were great.

As far as the location, Condado is beautiful and this hotel is very close to the beach and within walking distance to restaurants and shops. To get to Old San Juan (for more traditional sightseeing) from here, it costs about $16-$18. The front desk staff were always helpful and happy to call taxis as needed.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mafels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
0.1 mi away
At Wind Chimes Boutique Hotel
3.6 mi away
CasaBlanca Hotel
CasaBlanca Hotel
#9 of 46 in San Juan
4.5 of 5 bubbles 922 reviews
1.1 mi away
Olive Boutique Hotel
Olive Boutique Hotel
#5 of 46 in San Juan
4.5 of 5 bubbles 783 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Ciqala Luxury Suites
Ciqala Luxury Suites
#13 of 46 in San Juan
4.5 of 5 bubbles 774 reviews
3.7 mi away
La Terraza de San Juan
La Terraza de San Juan
#10 of 46 in San Juan
4.5 of 5 bubbles 758 reviews
1.8 mi away
Hyatt House San Juan
Hyatt House San Juan
#8 of 46 in San Juan
4.5 of 5 bubbles 826 reviews
Show Prices
Show Prices
Show Prices

Been to Acacia Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Acacia Boutique Hotel

Property: Acacia Boutique Hotel
Address: 8 Calle Taft | Condado, San Juan 00911-1210, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #30 of 46 Hotels in San Juan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Acacia Boutique Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Expedia, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd and Cancelon so you can book your Acacia Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing