know the hospitality business is one of the hardest industries out there; you will never be able to satisfy everybody. The fact of the matter is control the controllable. We recently stayed at the Acacia hotel, the location is great the staff is kind and informative. The room was spacious but dirty. The head board of the bed was covered in dust. The bathroom smelled of urine all of the fixtures were covered in moldy crust. Enough with the cleanliness of the room lets talk amenities. Generally speaking coffee is offered in one way or another in all hotels with some sort of convenience , this hotel does not. No coffee in the room nor lobby or could you have it delivered.(thank god for Starbucks a few blocks away) In order to get a cup of joe you have to walk downstairs to the restaurant, wait for the only server on duty then pay $7.50 for two cups of black coffee smaller than a Dixie cup. The towels in the room are worn out to be kind. The beach towels were in the same horrible condition if they even had any available to check out. Now the hot tub more or less was a nice size but water was often lukewarm. Normally when I get into a public hot tub the first thing I smell is chlorine, not in this case. As a result they created a perfect Bactria breeding ground. I contracted cellulitis a Bacteria under the skin. My doctor told me that the hot tub was most likely the place where I contracted this. By our last day I couldn't barley walk and still can't without crutches. I had a tiny bug bite that I scratched and never did I think this could happen to me. How hard is it to drop chlorine in a public hot tub? Also we had to ask for maid service by day three and they looked at us like we had three heads. im shocked we didnt get charged extra. i must say after that the room did smell a little cleaner then the day we checked in which worried me even more. Although the location is great there is no fix for a afternoon snack unless you venture out. The hotel has a sister hotel adjacent to them where they advertise (a menu in the room) an outdoor grill and bar. Turns out it doesn't open till 5:00 but when I went over at 5:15 for a quick bite they turned me away and said the bar and grill would be open at 6:00. So I returned at 6:15 and the bartender had just gotten in and he said the grill wouldn't be open for another 45min. Needles to say I wasn't going back. Pretty much everything I have mentioned they have control over and have chosen to overlook them. The hotel itself offers breakfast and a wayyyy over priced dinner menu but considering how filthy everything else was we weren't taking our chances. Not to mention there are a ton of amazing places to eat and drink within walking distance at affordable prices. We will be back to Condado but never again to this hotel. We now know its truly worth spending a couple extra hundred bucks to stay at the Hilton or Marriott.
- Official Description (provided by the hotel):
- Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more less
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- Also Known As:
- Acacia Seaside Hotel
- Acacia Seaside San Juan