So this was my last stop from traveling the entire island and visiting 4 other hotels in PR. This was my least favorite. Very small room ,
with hardly any space to put my luggage. Not even an extra chair, just the bed. Which, by the way, was two very old twin mattresses stuck together and the springs popped with your every move. I'm only 5'7 and my feet were all the way at the edge, so I would hate to see taller people try to sleep on that thing. The tv was smaller than my laptop screen (see pic). Who's going to watch that thing?!
The room was NOT clean either- there were hairs all over the bed (see pic). Curtains and bed linens had stains all over (see pic). Bathroom is tiny and you barely have room to step out the shower without stepping in the toilet. I was so aggravated in there. Oh and the shower curtain was disgustingly filthy (see pic), felt like I needed a shower after my shower. They don't give you much towels compared to other hotels standard amounts & sizes. They will provide u with 2 very small and stained "beach towels" if you ask the front desk, which cost $30 each to replace if you lose them.... Seriously.
Also you can hear everything and everyone while in the room, as if you're in a house. So you have no privacy plus can't sleep with all the noise! Then the AC makes the room freezing no matter what you do. So you can either turn it off and be very hot; or leave it on and be very cold- your choice.
Oh and the kicker- wifi doesn't work!!! That was one of the main reasons I chose this place. I mean I could only get cell service in ONE spot in the whole room. So I definitely needed the wifi and plus had work to do. The gentleman at the front desk did not seem surprised and although he tried to restart the router, he said only some spots of the hotel get signal.... What?! Such a joke!!!!
The ONLY good things I can say about the place was the very helpful and nice staff, and the location. Yeah, it's nice being close to the beach (which is not one of PRs best beaches anyway) but there was absolutely no parking. I was advised to park illegally since I "probably" wouldn't get a ticket. Nice. Very overpriced and then they have the nerve to try to charge for extra people and tell you that you can't have guests past 9pm. What is this, jail?!
I have been to this island many times and traveled all over the world, stayed at many hotels, even these boutique types. So I wasn't expecting to be wowed but I was definitely expecting something decent and this is one of the worst I've ever had. I was beyond disappointed. Never again. I wanted to like it a lot. But a fancy lobby doesn't make up for all this awful stuff!!! Sorry! Overall just miserable. I kept feeling like I was being pranked. A total nightmare, no exaggeration.
- Official Description (provided by the hotel):
- Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more less
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- Also Known As:
- Acacia Seaside Hotel
- Acacia Seaside San Juan