Two months ahead of my trip, I made a reservation for this hotel through Hotels.com. Upon arrival, I was informed that the room I had reserved and had received email confirmations on, was not available. The hotel clerk then offered us a smaller room for the same price that simply did not suit our needs, which forced us to kick off our vacation scrambling to find a place to stay.
Despite the fact that the hotel did not honor our reservation and gave us no prior notice of the issue, they still decided to charge us a "cancellation fee" of two nights. We've asked for a refund of these charges numerous times (in person, over the phone, and by email) and still no resolution after more than one month. The hotel, their accounting office--Auberge Haven, and Hotels.com have proven completely unhelpful in getting this matter resolved.
Just spare yourself the aggravation and stay elsewhere. There are much better options very nearby.
- Official Description (provided by the hotel):
- Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Acacia Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Acacia Seaside Hotel
- Acacia Seaside San Juan