First off, the hotel looks NOTHING like what their site depicts. I'm originally from PR, and being gay, and on vacation, I thought I'd be nice to stay at this hotel during my visit to San Juan. Well, I checked out 20 minutes after I got there (I would have left immediately if the supervisor had been more cooperative). As I walked in and saw the catastrophe of a lobby, I immediately asked the “housekeeping supervisor” for a refund. The housekeeping supervisor was the only person working at this hotel and was completely and utterly unprofessional. He advised me that since I had already booked the room online I could not get my money back. I am currently filing a complaint with my credit card company in order to get my money back. But either way, I would have never stayed at such a dirty place. The lobby looks like a war zone. The supervisor looks like he had just crawled off a dumpster. The room was small, dirty, outdated, with dirt and blood on the sheets, and no amenities whatsoever. The room was not even air conditioned. The condition of the room and this hotel was completely unacceptable; I would not even imagine a motel being this dirty and unkempt. I would not advise anyone to stay here. As I said, I am still currently trying to get my money back and the only person to contact is the dirty supervisor working the nasty front desk; completely unbelievable. I ended up staying at La Concha, which was beautiful and I would highly recommend staying there. However, do not make the mistake of booking the “Atlantic Beach Hotel” online—it is not as depicted on their photos. If I had the time and energy, I would sue this place. They are building a place next door which looks more promising called “Oceana” and is set to open sometime Sept 2011. The location of this place is great ... You just need to blow it up to pieces and start over with a new owner.
- Official Description (provided by the hotel):
- Experience one of San Juan's most popular beach front locations at the Atlantic Beach Hotel on Condado Beach. The Atlantic has become a favorite place for the travel savvy and open minded traveler who enjoys its unpretentious atmosphere and its lively appeal to a wide variety of lifestyles. ... more less
- Reservation Options:
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- Also Known As:
- Atlantic Beach San Juan
- Hotel Atlantic Beach