I have stayed at this property before and had good experiences. However this last time i stayed there was absolutely horrible! Having flown in from Los Angeles we reserved a ocean view room. The room we were given was a partial ocean view, and a view of a disgusting torn down abandoned building next door. Our room was filled with mold which the front desk said was normal this time of year. The staff was extremely rude when i asked to change rooms. (they did not change rooms for us). when i disputed the claim with my credit card company, they lied in writing saying they escorted us to the rm before checking in to make sure it was satisfactory. That was a LIE!!! we also had a late checkout and having told the front desk upon checking in, was assured that someone is there 24hrs a day to check us out. You deposit $10 per towel when you arrive and upon returning of the towels you get your cash deposit back. when we checked out (late) they said they have no access to money that late and could not refund my deposit. They also LIED! once again to my credit card company saying i recieved my deposit back! This place is disgusting and should not be santiary enough to be operating!
- Official Description (provided by the hotel):
- Experience one of San Juan's most popular beach front locations at the Atlantic Beach Hotel on Condado Beach. The Atlantic has become a favorite place for the travel savvy and open minded traveler who enjoys its unpretentious atmosphere and its lively appeal to a wide variety of lifestyles. ... more less
- Reservation Options:
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- Also Known As:
- Atlantic Beach San Juan
- Hotel Atlantic Beach