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“Better than expected”

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Holiday Inn Express San Juan Condado
Ranked #21 of 47 Hotels in San Juan
Jacksonville
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Better than expected”
Reviewed 27 March 2014

Ray, the manager made a huge difference to our stay!
We were concerned because of the reviews while the hotel was being renovated, however, Ray made sure we had a room that was finished. The situation was a little quirky because they were bringing in a hairdryer and coffer maker as we were rolling in our bags. Then when we turned on water in the sink, it gushed out under the cabinet but it was fixed immediately. There were no hooks for towels, wet swimsuits etc. yet the bedding and sheets and towels were all new and quite luxurious!
The pool was finished and so was the hot tub, so a lovely area to sit. The breakfast area was not operational until our last day, but then it looked great, fresh, clean, new tile, new tables and chairs.
Once everything is finished this will be an excellent value. Lodging in the area is very expensive and the taxes and resort fees are close to 25%.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saylorfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Ankeny, Iowa
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 March 2014

I had seen some recent negative reviews of this hotel, but the location and price and connection to Holiday Inn Express led me to book here. The location of the hotel is pretty decent, in close proximity to a small beach and to a number of restaurants. The hotel is in the process of becoming a Holiday Inn Express and our room had been renovated. The main lobby was in the midst of being renovated and the breakfast bar opened for the first time on the morning of our departure on March 15th. The small swimming pool was open (previous reviews had said it was closed due to the remodeling)
Without the renovations, I would hesitate to recommend the property, but I think it will continue to take shape and be worth considering.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JimR8523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review, 7 April 2014
Dear JimR8523,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the renovations prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Juan Condado

Property: Holiday Inn Express San Juan Condado
Address: 1 Calle Mariano Ramirez Bages | Bages Condado, San Juan 00907-1687, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 47 Hotels in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Official Description (provided by the hotel):
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Enjoy our recently updated Wi-Fi Internet for fast and speedy connection. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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