I took my daughter to Puerto Rico to celebrate her 45th birthday. We selected this hotel based on location and cost. The location was excellent. Only a block to the bus stop to take us to Old San Juan. The cost was reasonable for the value received. The room was bare bones: a bed, nightstand and TV. Although I was impressed they supplied a small bottle of shampoo and rinse. The first morning, at 8am, we left to sightsee for the day. We were asked if our room was ready for housekeeping. After saying yes we left. We returned after 6pm to a room that had not been touched. Back to the desk where after explaining the issue, Sarah shrugged her shoulders and did not offer an appology. I had to ask for clean towels. We were only there from Friday to Sunday, during that time our room was never touched by housekeeping. The rest of the staff was extremely helpful and friendly. The gentleman on Sunday allowed us to stay one hour past "check out" at no cost as we were running late after spending the morning on the beach. We went to the beach because the hotel does not have a swiming pool. This is something to consider as a cool swim after a long day of sightseeing would have been nice. The value was good at the price paid through Trip Advisor; however, when checking out I noticed a sign on the desk that stated rooms were priced almost double what I paid. Would I have selected this hotel on that new price - absolutely not!
- Official Description (provided by the hotel):
- Casa Condado Hotel is a recently renovated hostelry in the heart of Condado, with an ambiance of stunning comfort and personal service in mind. Our 24 air conditioned rooms - elegantly decorated with a minimalist style - prove to be the perfect environment for an exciting vacation or a quiet stay on a business trip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, HotelsClick, Ebookers, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Casa Condado Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.