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“Very good service”
Review of Casa Condado Hotel

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Casa Condado Hotel
Ranked #33 of 46 Hotels in San Juan
St Eustache, Quebec
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very good service”
Reviewed 3 February 2014

We were at Casa Condado from Jan. 23 to 25th, and we were received with smile and our room was ready.
We were on a cruise ship so the day we checked out we ask to the girl at the front desk (very nice girl with a smile and good service) if we can keep one of the room because we were 2 couples, up to 13:00, and she did.

Thanks for your kindness.

Room Tip: 5 minutes walk from beach and 10 minutes with taxi from old San Juan.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Laurent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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English first
Mooresville, North Carolina
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 January 2014

My husband and I came here for my 30th birthday, and upon checking in, we immediately had some reservation. It took about 5 extra minutes to check us in, as there was a shift change, and neither the outgoing desk employee nor the incoming desk employee seemed all that interested in checking us into the hotel. We were so excited to get started on our trip that this didn't really bother us all that much, but it didn't go unnoticed.

We were eventually sent on our way up to the 4th floor, which was fine, as we'd done enough TA research to know that the hotel didn't have an elevator. We arrived at our room and each of us kind of looked at one another and shrugged. No closet, no drawer, really no furniture at all outside of a footstool lodged underneath a shelf that ran across the wall opposite the bed. There was a rod with a few hangers to hang clothing on the side of the room, which served its purpose, and a programmable safe, which is always a nice feature. On our bed sat a basket with a few rolled up towels (two of the six were stained).

We then opened the bathroom, which ended up being a bit too much for us to bear. It was dingy, musty, sweaty, smelly, without any sort of storage space, no haridryer, nowhere to set the provided toiletries, a toilet seat with no lid, no counter space, no toilet roll holder. The toilet paper was actually set on a poorly placed shelf situated directly over the toilet. We ended up having to balance the provided bar of soap on our razors so the soap wouldn't sit directly on the dirty sill of the windows above the shower. It really just wasn't befitting of the star designation it is given on TA. It is more of a 2 star hotel, and it even feels like a stretch typing that.

We dealt with it for half of our vacation before checking out early after finding a new hotel to stay at for the remainder of our trip. When we told the desk attendant we were checking out early, the desk attendant looked almost gleeful, not really showing concern for why we were leaving halfway through our anticipated stay. We didn't ask for a refund, and weren't offered one, we were just happy to leave. The timbre of our trip greatly improved from the moment we stepped foot out of the hotel.

We did book at an excellent rate, and the location is good in that it is near the beach, but I can't in good conscience recommend this hotel to anyone other than twentysomethings who are looking for a place to lay their heads between heavy drinking sessions on the beach, at the clubs, or in the casino.

San Juan is a wonderful place, and we had a great time out in the city, but I just want to make sure that people know what they're getting into. This accommodation seems to fall in the no man's land between hotel and hostel, and some very slight improvements could dramatically improve the experience.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
3 Thank CSL2010_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2014

We stayed at the Casa Condado for 2 days before a cruise from San Juan. The rooms are clean and comfortable, but basic. It was a good deal for the price, and I'd definitely return. The beach is about a 5-7 minute walk from the hotel. Walgreens is a block away and an easy walk too.

The breakfast at Casa Condado was just ok. However directly across the street is the Condado Corner market which has much better breakfasts at very reasonable costs.

The Wi-Fi at Casa Condado worked fine. It was plenty fast for web browsing.

One downside - since there are no elevators, it was a real pain to carry our luggage up to the fourth floor.

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2013

Affordable, centrally located, close to beach. Basic amenities and a clean room/bathroom (which is obviously important). A good choice for an overnight stay while traveling around the island. No frills accommodation which I highly recommend.

  • Stayed November 2013, travelled solo
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    • Location
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Helpful?
2 Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 November 2013

Location was good.Restaurants, fast food, groceries, and beach are close.
Staff was friendly and helpful. They gladly watched our luggage before we could check in and after we had to check out.
Room was clean and comfortable. Nice common area to relax at and good ice machine.
The continental breakfast was great. Cereal and milk, toast, bagels, juice and coffee.
There is no elevator, though. We had to carry are luggage up the stairs, but luckily we were on the first floor!

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank jbendfeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarnia, Canada
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 November 2013

Stayed here for 1 night prior to a cruise and 1 night on the back end of the cruise. Great staff! As was said before the rooms are not luxury but very comfortable. A free breakfast from 7 - 9 each morning as well. Staff was great in assisting with transportation and even an early check-in on the last day there. Great location for walking to shops, bars, etc. Would definitely recommend it for a short stay.

Room Tip: It's a walk up building so if there are mobility issues I would say the 2nd floor is the best.
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  • Stayed November 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mikeinOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, District of Columbia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2013

Same sex couple staying in a hotel in San Juan

This is no-frills hotel that is very comfortable, clean, and perfectly located. The staff were super helpful, and not judge. This last point was very important to me, since I am a former resident (born and raised) who stayed in this hotel because I was visiting with my partner. The staff were really helpful with our small requests and our needs. Will definitely go again.

Room Tip: Apparently the rooms in the top are better since You avoid the food traffic of the morning breakfast...
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  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Condado Hotel

Property: Casa Condado Hotel
Address: 60 Condado Avenue | Condado, San Juan 00907, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #33 of 46 Hotels in San Juan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Casa Condado Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Casa Condado Hotel is a recently renovated hostelry in the heart of Condado, with an ambiance of stunning comfort and personal service in mind. Our 24 air conditioned rooms - elegantly decorated with a minimalist style - prove to be the perfect environment for an exciting vacation or a quiet stay on a business trip. ... more   less 
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