Used Hilton Honors points for a four night stay. Stayed in the building called Condado Lagoon Villas. Basically, it's just another couple of hotel buildings beside the main building with a pool and a nice animal area beside it (turkeys, lizards, ducks, big koi). One of the buildings is connected to the parking deck. The other is a few steps closer to the main building's amenities.
The Villas has a small lobby and offers room service, but all of the restaurants and Starbucks are in the main hotel, making it slightly less convenient, though the walk is nice.
Room: We clearly had an "ocean view" room in our reservation but were put in a city view room the first night. No problems with moving the next day - they did they moving after we packed up. The beds were comfy, nice pillows, nice bathroom, very low toilet, low water pressure, good hot water, safe worked/didn't work (we finally gave up on the safe), FANTASTIC view of the old fortifications, ocean, Condado strip from the new room, and a balcony - which they didn't promise us.
Parking: We had a rental car from Dollar (not Hertz, which is on location). There is construction on the parking deck. One elevator is out, and you have to stop on floor 2 to get your parking ticket validated every single time you exit. There was someone repairing/ replacing the parking gate devices our entire stay. Parking staff is friendly and efficient otherwise.
Front desk at the Villas was always friendly and efficient. Kudos to them.
Restaurants were pricey. We had breakfast coupons, which got you a rather limited continental breakfast in the cafe with no view. No hot items, even oatmeal, were on the continental. You pay $8 extra for hot items in that restaurant. In the main restaurant with a view, you pay $10 with a coupon for the complete buffet, or $22 without a coupon. Soft drinks are $4, as is coffee if you order a la carte. We paid the $10 the first day and they didn't keep the bacon and pancakes stocked. No special items like lox. The omelette station was very nice, pick what you want, and the omlette chef kept the pans running with a good attitude. The service staff was friendly. We ate there without a coupon on our last day, ordering from the menu, and got a great lox plate for about $12 and a good omelette, too. Came out to about $20pp with tax and tip ordering from the menu. We sat outside, and enjoyed our friendly waiter. My girlfriend got a great view of the hunky guy who keeps the pool area free from the rifraf, so she was happy.
The pools were nice, and we liked the concept of the swim-up bar, though the stools were high and kept you very much out of the water. But the pool bar staff was a big disappointment. All of us tried waiting at the bar, and all of us were summarily ignored by the staff. They might glance, but that's it. One staff member, Roberto, was not verbally rude but would not even acknowlege questions about placing an order. It's as if his job was to do something else, and the customer be damned. All of us noticed this about him. One of us finally managed to get a drink, which was a good mojito. $12++ and including $1.50 tip it's about $14.50 on your bill for an average sized drink. That staff all needs to go back to training. Also beside the pool is an area we wanted to put our stuff at. We were quickly told by a young woman that no one sits there if they're not ordering food, AND that the area beside it is closed. When we asked were we could put our things, we were directed to nowhere. The area with the tables was basically empty. We weren't convinced we could get food service there if we wanted to. I point this out in detail because this part of the staff is a real downer in an area of the hotel that should be the most cheerful and pleasant. I mean these people work beside a pool area with one of the most spectacular views in the world. Why are they so unhelpful? I have to conclude it is a management problem. The staff in other areas are helpful and courteous.
The signs to get to the hotel are not obvious, but it is easy to reach. From the airport, you follow the signs to Viejo San Juan. Then when the road bends sharply to the left, you curve sharply to the right into the hotel complex. The sign is hidden until you make the curve. There is a subway right there, and it is really the only walkable alternative eating.
Facilities: the whole place seems both dated and kept up. Floors are generally sparkling, but railings need painting. There is ongoing construction, but we weren't bothered by the noise as most of it is in the parking area, though the onen pool in the animal area is being worked on. The sidewalk near the parking needs to be improved greatly.
The bottom line is I would pay to stay in this location. It rates a 3-star from me because of the problems I mentioned and that it is so expensive for the value received. But if you have Hilton Honors points, it's a good place to use them.
- Official Description (provided by the hotel):
- Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, TripOnline SA, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Condado Lagoon Villas at Caribe Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Condado Lagoon Villas At Caribe Hilton Hotel San Juan