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Condado Lagoon Villas at Caribe Hilton
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Reviews (778)
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All reviewsthe main hotelcaribe hiltonold san juanprivate beachcondado lagoonpuerto ricomain lobbyhotel groundspina coladathe room was nicemini fridgeswim up barfitness centerocean frontdolorespoolsbalcony
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Reviewed 30 November 2013

Plumbing problems, high humidity causing the beds to e damp. Rooms are tiny, though pics make them appear larger. Exterior is in poor condition and walking distance within building area is extensive. Over priced for the stay. Food is OK but very over priced. Cold breakfast buffet (continental) is $15, hot $24. Drinks over priced.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank NancyZ912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 9 December 2013

Thank you for your feedback, I am sorry you were so disappointed, we work hard to make every guest's experience memorable.
We hoper to have the opportunity to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

My stay at the Caribe Hilton was wonderful! My room was clean, quiet and comfortable. The pool options were many, you could be on the beach, or around others or just by yourself near the Villas at that pool. Staff were very accomodating and exceptional service was rendered by Efrain, Lemual and Jesus. Thanks for a great time!

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Tonda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 9 December 2013

Thank you for your great comments! We look forward to welcome you back soon! I will share your comments with the team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Great place with beach and pool area but restaurants are pricey. Close to public transportation and Old San Juan. The staff is helpful and friendly. Some of the rooms need updating but the staff was friendly and accommodating. It's a good base for families, friends, and couples.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank autumn73112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 9 December 2013

Thank you for your great comments! We look forward to welcome you b back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Efrain at the Bar area was exceptional. He went above and beyond for his guests. Cannot speak highly enough. Front desk staff (Jesus) did not follow up on promises. Room had mechanical issues kept us up most of night, moved to room over construction site, shower broken, A/C turned off one night--75 degrees in room the next morning, meeting rooms smelled of mold, ceiling leaked in ballroom. Hotel construction loud, closed too many areas at once, film crew limited access. Does not meet the quality standards experienced at other Hilton Hotels

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Margie L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 9 December 2013

Thank you for your feedback and i will share your feedback with our staff. I remember we met before your departure and were able to correct the issues you brought to my attention. Nevertheless, we look forward to getting another opportunity to serve you in the near future.

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Reviewed 23 November 2013 via mobile

Stayed for six days and five nights with my family (five of us, adjoining rooms). View from the balcony was the Condado Bridge and the Atlantic (especially beautiful at sunrise) and we took advantage of the dining table and full sized fridge for leftover lunches. My five year old loved all the pools, my wife loved the service and Art Deco feel of the hotel. The two conventions made the Caribe Hilton a bit crazy, so we appreciated being a bit removed with access to all of the amenities. I was pleasantly surprised by the ease of getting to Old San Juan via taxi, and having Escambron beach within walking distance was a plus. Would definitely return.

Stayed: November 2013
2  Thank Da-juiceman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 9 December 2013

Thank you for taking of your time to share your great comments. Our goal is to deliver a great experience and reading your comments make us very happy.
We hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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