We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Condado Lagoon Villas at Caribe Hilton
Ranked #26 of 48 Hotels in San Juan
Reviewed 10 April 2014

We had a great time-did not get room we wanted when checked in but next day Jesus was great in getting us relocated to room requested.Staff at villas registration and front desk-Jesus and Omar were outstanding--also great maid service.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 15 April 2014

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. I will share your comments with our staff.

Thanks again for your comments and we hope to see you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (777)
Traveller rating
Traveller type
Time of year
Language
  • More languages

480 - 486 of 777 reviews

Reviewed 9 April 2014

our experience at the Condado Lagoon Villas was amazing. The staff was incredible and extremely accommodating to all our needs. Especially Omar Rivera at the Condado Lagoon Villas main desk. He was not only a pleasure to speak with but was very helpful and polite. He made the stay more enjoyable & gave us a room that had the most incredible view. Elliot the concierge at the Caribe Hilton was also an amazing help to my husband who set up several different surprises for me which included roses, a dinner at Mortons steak house where my name was on the menu. Everyone knew it was my birthday. It was an incredible experience all the way around. Every staff member we came into contact with really deserves recognition for how well they treated us and probably several others. Another person who could not go without being named was Jesus at the front desk at the Condado Lagoon. Another person who was so friendly and nice that it was fun conversations and helpful at the same time.

Room Tip: 7405 at the Condado Villas Lagoon gives you a corner view room and the best view...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Laura V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 15 April 2014

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. We will share your comments with Omar. Jesus and Elliot.

Thanks again for your comments and we hope to see you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We spent three nights at this beach resort. Beautiful location and gorgeous views of the water. Outside property was well-maintained. Hotel itself is in desperate need of updating. For the price paid, the bathroom was old-looking, floor board was marked up, etc. Expect a major hit to your wallet, as food prices and bar prices were extremely high.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Judy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 8 April 2014

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations.

Your feedback is important to us for we are always looking for reviews to provide insight into our guest experience.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Save your $$$. Avoid the "spa". Hotel rooms were in need of an update. Weather was perfect! Visit "Sibastian" for the sunset sailboat cruise to get the full effect of the Forts with his narration. It gets very hot in Puerto Rico esp when you're away from the beach so do the Fort excursions first thing in the morning and also to avoid the bus loads of kids doing their field trips to them.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Sprite315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 7 April 2014

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations.

We are always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

It was absolutely wonderful. Grounds are spectacular. Room was clean, with very nice view of the water/city bridge. Ate two meals there; both very good. Staff were also nice and made you feel welcomed. We will stay there again for sure. P.S. Make sure you have a pina colada - best one I have ever had.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 636guillermoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 7 April 2014

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone.

Thanks again for your comments and we hope to see you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

Book ahead of time=Save $(The single nightly rate is high, but got a great deal on 7 nights)
Its an awesome location right between Old SJ and Condado.
We stayed in the Lagoon Villas which was pretty much a resort of it's own, separate pool area and lobby.
Room was great with an awesome view, everything we needed for our week.
The other side was extremely busy, and expensive to add. Not really a place I'd run back to, but would consider it again based on price.
The Pool/Beach area in the main hotel was very nice. Beach was a bit small but very well maintained.

Room Tip: Ask for the Lagoon/City view
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Clinton1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 2 April 2014

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone.

Thanks again for your comments and we hope to see you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We stayed here for a week in February this year. It was one of the best times we ever had. Not only was the room amazing but any problem large or small was addressed immediately. The location was convenient to all and the hotel meticulously maintained. If there was a rating of over "10" they would get it. Special thanks would go to the whole team at the check in desk, but especially to Delores and Omar, who went above and beyond the call of duty. I can't thank them enough for making our trip one of the most memorable ever. Joe and Sue Franco

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SUEANDJOEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this reviewResponded 2 April 2014

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Your comments help us improve our product and service and better understand the needs of our guests. We will share your comments with staff, specially with Omar and Dolores.

Thanks again for your comments and we hope to see you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Juan hotels
0 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 48 in San Juan
7,215 reviews
0.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#22 of 48 in San Juan
4,936 reviews
1.6 mi away
Doubletree by Hilton San Juan
Show Prices
Show Prices
Show Prices
0.7 mi away
Olive Boutique Hotel
Olive Boutique Hotel
#4 of 48 in San Juan
857 reviews
0.7 mi away
Ciqala Luxury Suites
Ciqala Luxury Suites
#11 of 48 in San Juan
912 reviews
0.7 mi away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices

Been to Condado Lagoon Villas at Caribe Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
Price Range: £168 - £406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Official Description (provided by the hotel):
Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton Hotels Direct, TripOnline SA, 5viajes2012 S.L., getaroom.com, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Condado Lagoon Villas at Caribe Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing